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Certinia

Certinia Professional Services Cloud

Composite Score

7.5 /10

CX Score

7.6 /10

41 Reviews Write a Review

What is Certinia Professional Services Cloud?

Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.

Company Details

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Awards & Recognition

Certinia Professional Services Cloud won the following awards in the Professional Services Automation category

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0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

4 Top Rated Features

2022

Certinia Professional Services Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Certinia Professional Services Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Certinia Professional Services Cloud?

3% Negative

6% Neutral

91% Positive

Pros

Reliable
Respectful
Security Protects
Performance Enhancing

Cons

Under Delivered

Feature Ratings

Average 78

Reporting

Time Management

Auditability

Security

Resource Management

Project Management

Business Process Analysis (BPA)

Expense Detail Tracking

Process Automation

Team Collaboration

Billing

Vendor Capability Ratings

Average 75

Business Value Created

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Certinia Professional Services Cloud Reviews

Thomas O.

Role: Operations
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Brilliant tool that is being constantly developed

Likeliness to Recommend

10 /10

What differentiates Certinia Professional Services Cloud from other similar products?

The fact its built on Salesforce unlocks not only their own enhancements but Salesforces as well

What is your favorite aspect of this product?

Customisability

What do you dislike most about this product?

That we tried to hard during implementation to allign with ways of working currently, rather than looking to adapt to the tool and find a perfect middle ground

What recommendations would you give to someone considering this product?

Get to know the base offering of the tool, there is an awful lot there out the box that customisation might not be that necessary

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Varun A.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Efficient to manage financials and resources

Likeliness to Recommend

9 /10

What differentiates Certinia Professional Services Cloud from other similar products?

Intuitiveness and easy of implementation

What is your favorite aspect of this product?

Project financials and time reporting

What do you dislike most about this product?

Detailed project tracking, though there are other tools available but would be good to have one stop shop

What recommendations would you give to someone considering this product?

Can be a single source of truth for all project actuals and billings. In addition, individual contributors or consultants will find it easy to use.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Daniel F.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

They are the bread and butter within the industry.

Likeliness to Recommend

10 /10

What differentiates Certinia Professional Services Cloud from other similar products?

Ease of integration and use. I have not come upon a problem that PSA could not help solve for our organization.

What is your favorite aspect of this product?

The product is great itself but I really have to give the CSM's and AE kudos for the great support they provide.

What do you dislike most about this product?

There is not much to dislike but if i had to gripe, some organizations dont work exactly for the way PSA was built so calculating utilization can be cumbersome.

What recommendations would you give to someone considering this product?

Take a leap and purchase the service, you will not regret it.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

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How We Deliver

Certinia Professional Services Cloud

What is Certinia Professional Services Cloud?

Company Details

Need Assistance?

Awards & Recognition

Certinia Professional Services Cloud Ratings

86 Likeliness to Recommend

92 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Certinia Professional Services Cloud?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Reporting Straightforward data storage with ability to create any reports easily.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Auditability All changes to contracts are fully audit-trailed to improve controls

Security Permits customers to use their identity provider of choice to manage their sign on

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Project Management Plan all resources needed to execute projects

Business Process Analysis (BPA) Contains a template library with version control to understand and improve process efficiency.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Billing Includes invoice management, time capture, and expense tracking.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Certinia Professional Services Cloud Reviews

Thomas O.

Brilliant tool that is being constantly developed

Likeliness to Recommend

Pros

Varun A.

Efficient to manage financials and resources

Likeliness to Recommend

Pros

Daniel F.

They are the bread and butter within the industry.

Likeliness to Recommend

Pros

Most Popular Certinia Professional Services Cloud Comparisons

SAP Professional Services Software

Kantata

BigTime

Wrike

Avaza

ConnectWise PSA

Title

Feature Ratings

Reporting

Time Management

Auditability

Security

Resource Management

Project Management

Business Process Analysis (BPA)

Expense Detail Tracking

Process Automation

Team Collaboration

Billing

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness