What is CallRail?
CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallRail?
Pros
- Performance Enhancing
- Effective Service
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Analytics
Dashboards and Reporting
Call Recording
Audio Transcription
Mobile Support
Manager Annotation and Feedback
Pipeline Visibility
Application Integration
Role-Based Access
Conversation Coaching
Artificial Intelligence Engine
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
CallRail Reviews
Alex P.
- Role: Consultant
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Aug 2021
Extremely useful
Likeliness to Recommend
What differentiates CallRail from other similar products?
It has a lot of flexibility in how you can implement it.
What is your favorite aspect of this product?
The ease with which you can set it up.
What do you dislike most about this product?
The app was wonky so I gave up on checking it on the go.
What recommendations would you give to someone considering this product?
Take the time to ask every question up front, because they will answer it and you'll learn a lot.
Pros
- Client Friendly Policies
- Helps Innovate
- Continually Improving Product
- Reliable
Julian W.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jun 2021
Reliability is essential, zero downtime in 6 years
Likeliness to Recommend
What differentiates CallRail from other similar products?
Modern, easy to use interface. The simplicity of setting up accounts is appreciated. I can have an account up and running in under 60 seconds!
What is your favorite aspect of this product?
Both the speed and ease of use.
What do you dislike most about this product?
I would like to Whitelabel the reporting portal area, so clients see and feel like they're still on my company.
What recommendations would you give to someone considering this product?
If you're providing digital marketing services, or just wish to track how effective a marketing campaign converts, then this tool is essential!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Allison C.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jun 2021
Affordable call tracking and easy to use
Likeliness to Recommend
What differentiates CallRail from other similar products?
It was easy to setup and integrate, the dashboard was intuitive and the analytics were easy to find. The integration was super simple, compared to other popular services that were nearly impossible to setup unless we had a developer internally on staff. The tech support was willing to work with me until I had the tracking setup correctly and was responsive to my questions.
What is your favorite aspect of this product?
The ease of setup is my favorite aspect of this product. It was easy to understand how it worked so the implementation made sense.
What do you dislike most about this product?
We had some tracking challenges that were difficult to navigate. Part of the problem was on the side of the client, but when it was not possible to track something, the blame went back onto callrail and it was hard to prove that it was the client's issue and not theirs.
What recommendations would you give to someone considering this product?
Be sure to setup tracking corerctly and test it from the start.
Pros
- Trustworthy
- Caring
- Respectful
- Client Friendly Policies
