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Bloomreach Engagement Logo
Bloomreach Engagement Logo
Bloomreach Inc

Bloomreach Engagement

Composite Score
8.0 /10
CX Score
8.3 /10
Category
Bloomreach Engagement
8.0 /10

What is Bloomreach Engagement?

Bloomreach Engagement is a real-time platform with intelligent marketing automation. It offers the tools essential for reaching top customers with hyper-personalized experiences, helping businesses to drive engagement, conversion, and loyalty. As a single platform that combines the power of a customer data platform, an email service provider, artificial intelligence, marketing automation, and web personalization, Bloomreach Engagement empowers users to create highly targeted and personalized campaigns that drive revenue.

Company Details


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Awards & Recognition

Bloomreach Engagement won the following awards in the Marketing Automation - B2C category

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Bloomreach Engagement Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bloomreach Engagement.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bloomreach Engagement?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Email Marketing Automation

93

Customer Journey Modelling

88

Marketing Master Data Management

88

Marketing Analytics

86

Marketing Asset Management

84

Social Media Marketing Management

83

SMS Marketing

83

Marketing Project Management

83

Mobile Marketing Management

79

Vendor Capability Ratings

Average 84

Ease of IT Administration

88

Breadth of Features

85

Availability and Quality of Training

85

Business Value Created

85

Ease of Data Integration

84

Ease of Implementation

83

Product Strategy and Rate of Improvement

83

Quality of Features

83

Vendor Support

83

Usability and Intuitiveness

82

Ease of Customization

80

Bloomreach Engagement Screenshots

Bloomreach Engagement Videos

Bloomreach Engagement Reviews

Adika S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

To build your automated multi-channel marketing.

Likeliness to Recommend

9 /10

What differentiates Bloomreach Engagement from other similar products?

It allows you to quickly automate campaigns and scenarios. The segmentation function allows us to segment data. Using scenarios, you can update and publish email campaigns. Using tags to organize them, you can save many campaigns across multiple projects. You can perform an analysis of your consumption data and improve our segmentation and specific strategies.

What is your favorite aspect of this product?

I like how with Bloomreach you can generate reports and track how our loyalty program is doing. It allows us to automate and personalize our push notifications and email marketing. Web page layouts can be made to be intuitive. For each of your visitors, you can develop personalized content. You can thoroughly examine the preferences of your visitors.

What do you dislike most about this product?

It might be possible to simplify the product integration process. The learning curve is severe for beginners. Reporting can be simplified.

What recommendations would you give to someone considering this product?

For its smooth integration with other Survey Analytics APIs, I suggest Bloomreach. The customer experience is enhanced with Bloomreach; it is great at combining your customer data. You can use robust analytics tools to gain insight into your consumers by collecting, storing, and protecting your own data.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Simmona J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Our graph of revenue generation increased by 60% .

Likeliness to Recommend

8 /10

What differentiates Bloomreach Engagement from other similar products?

The best integration we have ever got in our e-commerce site is through Bloomreach. Even though our company has fewer commerce items but the revenue is much from those items. The revenue is generated even more after using Bloomreach. The most straightforward work we have ever seen from any such tool is by Bloomreach with great performance. It has proven itself a very interacting and smart working tool and this is its distinguishing feature.

What is your favorite aspect of this product?

Bloomreach is very much smooth in working.Its Al tech is efficient enough to overcome efficiency and relevance delivery.We can get idea of the customers attitude on-site.Easy API to implement on any system.There is no comparison to the performance of this product in the market.A great product to use in order to increase sales and to generate revenue. We believe that ,Paying where the return is bigger is never a loss. We are profoundly Satisfied with its performance and interface.Furthermore, the Handling API on the system is pretty cool.

What do you dislike most about this product?

The Customization is not much as per requirements.The communication medium is a bit difficult between representative and customer.Also, the time of loading between the screens is sometimes longer than anticipated.Its Customer service is not much good we tried to get in contact with them and they were least interested in helping us and even wasted our time.

What recommendations would you give to someone considering this product?

As per the performance we have mentioned, there is a high chance of a more prominent increase in product selling and revenue generation. It provides the best reach to customers with a great communication chain between the client and representative. Highly recommended to everyone on the basis of our experience and its performance.

Pros

  • Reliable
  • Generous Negotitation
  • Helps Innovate
  • Continually Improving Product

Lindsay j.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Most well-liked marketing automation platform

Likeliness to Recommend

8 /10

What differentiates Bloomreach Engagement from other similar products?

The tools that Bloomreach provides are equally as fantastic as itself. Its discovery tool is unparalleled and extremely potent; it offers AI-driven marketing and searches in addition to a flexible content management system. Finally, it offers complete marketing automation, all of these factors work together to boost our digital commerce and actual personalization.

What is your favorite aspect of this product?

It offers simple and flawless integration with all of the apps we use for our marketing as well as it also offers integration with email services. We can also do segmentation based on our specified criteria. Massive assistance with the bulk of efforts, and the men are absolutely invaluable with their professionalism and kind demeanor. As compared to rivals I feel Bloomreach is a little more convenient for classification and assessment of our own data.

What do you dislike most about this product?

Reaching the testing stage takes a while when it's mixed with several bugs found along the route. I guess it has a tonne of potential if these flaws are fixed and the application can run properly. Since they are primarily e-commerce-focused, other firms perhaps have to deploy a little inventiveness.

What recommendations would you give to someone considering this product?

It is highly recommended, that you must try the Bloomreach marketing automation system, and I do not doubt that once you examine it and put it to use, you'll be amazed. I truly value how user-friendly it is. I also appreciate the steadfast customer service that we have thus far had very much.

Pros

  • Helps Innovate
  • Unique Features
  • Effective Service
  • Inspires Innovation

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