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Cortex I.T. Labs Pty Ltd

BackupAssist

Composite Score
8.1 /10
CX Score
8.4 /10
Category
BackupAssist
8.1 /10

What is BackupAssist?

Backup software that saves your servers from ruin. Never suffer from data loss ever again. Use BackupAssist to perform onsite and offsite backups to safeguard your servers.

Company Details


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Awards & Recognition

BackupAssist won the following awards in the Email Backup category

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BackupAssist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BackupAssist.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BackupAssist?

0% Negative
9% Neutral
91% Positive

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 81

Compliance

86

Information Store Backup Restore

84

Permissions Awareness

84

Mailbox Backup Restore

82

Media Support

82

Security

82

Full System Backup Restore

82

Backup Archiving

81

Support for Backup Types

80

Granular Restore

78

Transaction Log Backup Restore

78

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

86

Ease of Implementation

83

Ease of Customization

83

Availability and Quality of Training

82

Ease of Data Integration

81

Business Value Created

81

Ease of IT Administration

81

Vendor Support

81

Breadth of Features

80

Quality of Features

80

Usability and Intuitiveness

78

BackupAssist Reviews

Akanksha p.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Excellent tool with convenient backups

Likeliness to Recommend

9 /10

What differentiates BackupAssist from other similar products?

Pricing is affordable , installation is pretty smooth and easy.

What is your favorite aspect of this product?

Detailed report on emails after backup gets completed .

What do you dislike most about this product?

Time to backup is taking more which the product team has to still figure out.

What recommendations would you give to someone considering this product?

Excellent help to have such a powerful backup product - recommended to use in small size organizations

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

shekhar c.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Company backup is now handled well.

Likeliness to Recommend

10 /10

What differentiates BackupAssist from other similar products?

Best email backup product I have used with cyber security plus the affordable cost.

What is your favorite aspect of this product?

Easy accessible and simple to use.

What do you dislike most about this product?

Sometimes performance is the issue post that support team needs to be bit fast with resolution

What recommendations would you give to someone considering this product?

For small scale company this is best product of backup data and keeping the company's data protected

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Raksha P.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

User-friendly, reliable, cost-effective.

Likeliness to Recommend

8 /10

What differentiates BackupAssist from other similar products?

It has lower price than competitor products. It's a user-friendly and reliable backup solution that offers a variety of features, including cloud backup, disaster recovery, data reduplication, and encryption. It's scalable to meet the needs of businesses of all sizes and id cost-effective.

What is your favorite aspect of this product?

It's ease of use of user ID likely its most favoured aspect. I appreciate it intuitive interface and straightforward setup process, making it accessible to both technical and non-technical personnel. This simplicity can save the time and reduce the likelihood of errors during backup operations

What do you dislike most about this product?

Even this price has user friendly interface, reliable and cost-effective, there are some aspects which I personally find difficulties. It includes limited customization options, performance less efficient in large environments, and technical support from vendor.

What recommendations would you give to someone considering this product?

Users with advanced needs of larger data sets might need to explore other options. To make an informed decision, evaluate your specific requirements, compare feature and pricing, and consider user reviews.

Pros

  • Caring
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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