Avaya Experience Platform

What differentiates Avaya Experience Platform from other similar products?

My previous company used Avaya OneCloud CCaaS as a customer support and customer experience solution. It was used on a daily basis by up to 300 users as part of their duties as call center agents. Avaya OneCloud CCaaSS is one of the most effective and dependable tools available. Well-suited solution and I recommend it for the customers preferring the cloud solutions. The setup, maintenance, and deployment are very easy. The advantage here is that it can be scaled up with your business growth.

What is your favorite aspect of this product?

Avaya OneCloud CCaaS is used in the whole organization delivering good results so far. It addresses multiple issues and it's very effective to have those issues solved in a timely manner, this just turned out to be the best choice we'd ever had for software to help improve our company. Cloud services Good to handle contacts (calls, chats and more). Well-suited solution and I recommend it for the customers preferring the cloud solutions. The setup, maintenance, and deployment are very easy. The advanta Responsive and good software. The high availability of the solution makes your business support very stable so you can handle your customers

What do you dislike most about this product?

Since we started using Avaya OneCloud CCaaS, we've noticed a big improvement in every area of our company, which is easy-to-use and user-friendly. I'm not that tech-savvy or anything, but, for me, it is super easy to adapt to this software. I think this is the reason why our company has had that big Avaya OneCloud CCaaS it's a great tool in many aspects, but in terms of being a multidisciplinary solution, it simply rocks! Lack of customization. Can improve in call recordings quality. It glitches sometimes. 3rd Party integrations Multiple devices responsiveness on browser Need more virtual/cognitive assistants features

What recommendations would you give to someone considering this product?

Since we started using Avaya OneCloud CCaaS, we've noticed a big improvement in every area of our company, which is easy-to-use and user-friendly. I'm not that tech-savvy or anything, but, for me, it is super easy to adapt to this software. I think this is the reason why our company has had that big window of improvement. Avaya OneCloud CCaaS is used in the whole organization delivering good results so far. It addresses multiple issues and it's very effective to have those issues solved in a timely manner, this just turned out to be the best choice we'd ever had for software to help improve our company. Pros Cloud services Good to ha

What differentiates Avaya Experience Platform from other similar products?

Avaya Spaces is one of two video conferencing and chat software we are using at our branch. It's one of the most interactive and user-friendly interface I've found. We started using Avaya Spaces when the COVID pandemic started in February 2020 with 3-month trial licenses and after expiration, the company decided to renew for another 2 years. It has been used by IT, commercial, HR and technical support to hold online meetings. I also use it to deal with matters with clients and other business partners. The problem solved with Spaces was strict communication. With this solution we were able to obtain organizational control and collaboration.

What is your favorite aspect of this product?

The software contributes and fulfills its purpose very well. Meetings are unlimited, cloud-managed and recordings are retained in the Avaya cloud and can be downloaded locally as well. It has interaction features such as chat, sharing any type of files, links, documents and has a good graphical interface with intuitive panels. Technical support for this solution was not used to have an opinion. But I want to praise the speed of constantly improving the software with new updates and adding new features for videoconferencing. Ease of access as admin and guest. File sharing. Audio and video recording of conferences. Friendly structure.

What do you dislike most about this product?

I tried, but it was not possible to create extra rooms within a session. I hope it's foreseen in the next roadmap. When the internet is not good, there are many instabilities in the audio and video. Spaces has high quality video for displaying the cameras. The mute button to mute guests during the meeting. I didn't find the remote control function in Spaces. I saw some image freezes in case of instability in the link. I did not use the support and neither did my colleagues in our department. So far I have not had any problems with access or connectivity to access the platform through the PC and my ipad.

What recommendations would you give to someone considering this product?

Avaya's cloud video calling platform is used by our department as an internet meeting solution. Our local IT Team holds several meetings with other sites on business processes, software development, and network security. In many meetings like this, I use Spaces to show my PowerPoint presentation and show my ideas to colleagues via videoconference. I also use it to watch lectures and other presentations with my ipad from anywhere using my 4G. Spaces contributes on the day-to-day of our department's activities and can be expanded to other areas and sites. It is a video service that can improve the productivity of employees with more contact.

What differentiates Avaya Experience Platform from other similar products?

An additional monthly subscription service from RingCentral Office includes HD voice calling with comparable customizing options. As a result, monthly prices are more predictable, but flexibility is reduced, especially when basic packages limit the number of calls and users that can be made per month. For example, Avaya OneCloud and RingCentral Office are unified communications cloud services that allow distant teams to communicate with each other utilizing unified communications. As soon as you need help, it's not difficult to find it.

What is your favorite aspect of this product?

It is possible to incorporate SMS and MMS into your application as part of Avaya OneCloud. Use mass messaging or two-way texting to collect feedback from your customers, for example. It's possible to use automatic polling or SMS when implementing two-factor authentication.

What do you dislike most about this product?

Live chat and the knowledge base are available after logging in. This photo was taken with Avaya OneCloud. Avaya OneCloud's support website is cluttered and difficult to access. One can search for a specific product and download it from the site's big database. An online forum is also provided, which allows people to post their thoughts. You must register and verify your status as a customer in order to utilize the Avaya Single Sign On Live Support Chat. This is a bothersome hurdle that prevents you from seeking help as quickly as possible.

What recommendations would you give to someone considering this product?

Subscribe to Avaya OneCloud to access UCaaS. Using Avaya OneCloud on mobile or desktop devices makes it easy to run a cloud-based phone system. A multi-experience environment is available for up to 250,000 users. As opposed to this, CloudOffice integrates voice, text, video, faxing, and other functions into a single digital hub.