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What is Avaya Experience Platform?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Experience Platform?
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Centralized Management Portal
Mobility
Web & Desktop Conferencing
Call Management
Session Border Controller
Presence IM
Third-Party Integration
Vendor Capability Ratings
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Quality of Features
Ease of Implementation
Business Value Created
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Also Featured in...
Avaya Experience Platform Reviews
Aileen C.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted Jul 2024
Avaya Experience Cloud on Site!
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
Avaya has been a game-changer for MBuilds. It’s streamlined our communication process, making it easier to keep everyone in the loop. Clients appreciate the quick and efficient updates, and our team can coordinate more effectively, which keeps projects on track.
What is your favorite aspect of this product?
My favorite feature has to be the unified communication dashboard. It’s like our communication control center. We can see all incoming and outgoing calls, messages, and emails in one place.
What do you dislike most about this product?
We’ve had issues with the mobile app—it can be a bit buggy at times.
What recommendations would you give to someone considering this product?
Avaya Experience Cloud is definitely worth considering. It’s a powerful tool for keeping your team and clients connected.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
![](https://cdn.softwarereviews.com/production/profile_image/2176985/original/2176985.jpg?1724954437)
Renata C.
- Role: Finance
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Apr 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
![](https://cdn.softwarereviews.com/production/profile_image/2167389/original/2167389.jpg?1722179701)
Rabbani S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Fantastic Tool!
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
When I was working at Tech Mahindra, we used the Avaya Deskphone along with the Avaya One-X software. This way both the deskphone and the software are integrated to each other with a configuration number. Unlike other products, this is seamless and working without any issues. All it needs is internet and an assigned license.
What is your favorite aspect of this product?
I could dial any country from the phone and internal directories as well. The software is too good!
What do you dislike most about this product?
The login option method is time taking.
What recommendations would you give to someone considering this product?
Continue to improve the application please.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing