What is Avaya Cloud Office?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Cloud Office?
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Centralized Management Portal
Mobility
Web & Desktop Conferencing
Call Management
Session Border Controller
Presence IM
Third-Party Integration
Vendor Capability Ratings
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Quality of Features
Ease of Data Integration
Business Value Created
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
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Avaya Cloud Office Reviews
Thania D.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
Improve work experience
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
The difference of this tool is marked in the possibilities of improvements in the interactions that professionals can have with their clients, mainly with those who are digitally a business support, since it specializes in knowing the clients' requirements and creating good experiences with them
What is your favorite aspect of this product?
It allows connecting with clients from professionalism, this system allows professional communications with clients, allowing attention to the most specific clients, and since it is a complete tool, it also allows employees to have the same experiences, allowing them to carry out their processes from wherever they want. that they meet
What do you dislike most about this product?
The way in which this tool works does not give rise to errors or bad experiences it is very good
What recommendations would you give to someone considering this product?
It is a way of serving clients in a more direct way, so that they feel cared for and that professionals can feel comfortable with their work.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Respectful
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2023
Ease business communication
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
mayur k.
- Role: Operations
- Industry: Electronics
- Involvement: Business Leader or Manager
Submitted Nov 2022
Fantastic product
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
Highly effective
What is your favorite aspect of this product?
It's very efficient
What do you dislike most about this product?
Nothing specific
What recommendations would you give to someone considering this product?
Has a good centralized control
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Client's Interest First
Cons
- Less Efficient Service