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Avaya Cloud Office Logo
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Avaya

Avaya Cloud Office

Composite Score
7.8 /10
CX Score
7.9 /10
Avaya Cloud Office
7.8 /10

What is Avaya Cloud Office?

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

Company Details


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Awards & Recognition

Avaya Cloud Office won the following awards in the Unified Communications as a Service category

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Avaya Cloud Office Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avaya Cloud Office.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avaya Cloud Office?

3% Negative
5% Neutral
92% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Saves Time
  • Helps Innovate

Feature Ratings

Average 85

Communications

91

Centralized Management Portal

88

Mobility

86

Web & Desktop Conferencing

86

Call Management

85

Session Border Controller

84

Presence IM

82

Third-Party Integration

80

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

86

Vendor Support

85

Ease of IT Administration

85

Quality of Features

85

Ease of Data Integration

84

Business Value Created

84

Ease of Implementation

84

Availability and Quality of Training

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Avaya Cloud Office Reviews

Thania D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Improve work experience

Likeliness to Recommend

9 /10

What differentiates Avaya Cloud Office from other similar products?

The difference of this tool is marked in the possibilities of improvements in the interactions that professionals can have with their clients, mainly with those who are digitally a business support, since it specializes in knowing the clients' requirements and creating good experiences with them

What is your favorite aspect of this product?

It allows connecting with clients from professionalism, this system allows professional communications with clients, allowing attention to the most specific clients, and since it is a complete tool, it also allows employees to have the same experiences, allowing them to carry out their processes from wherever they want. that they meet

What do you dislike most about this product?

The way in which this tool works does not give rise to errors or bad experiences it is very good

What recommendations would you give to someone considering this product?

It is a way of serving clients in a more direct way, so that they feel cared for and that professionals can feel comfortable with their work.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Respectful
  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2023

Ease business communication

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

mayur k.

  • Role: Operations
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Avaya Cloud Office from other similar products?

Highly effective

What is your favorite aspect of this product?

It's very efficient

What do you dislike most about this product?

Nothing specific

What recommendations would you give to someone considering this product?

Has a good centralized control

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Client's Interest First

Cons

  • Less Efficient Service

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