What is Avaya Cloud Office?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Cloud Office?
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Centralized Management Portal
Mobility
Web & Desktop Conferencing
Call Management
Session Border Controller
Presence IM
Third-Party Integration
Vendor Capability Ratings
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Quality of Features
Ease of Data Integration
Business Value Created
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
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Avaya Cloud Office Reviews
Adeetya U.
- Role: Information Technology
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Jan 2024
automated-reliable-trustworthy
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
It is quite fast and bug free most of the time
What is your favorite aspect of this product?
the calling features across the globe and report management system
What do you dislike most about this product?
It used to hang alot.
What recommendations would you give to someone considering this product?
try to check the fitment
Pros
- Trustworthy
- Effective Service
- Saves Time
- Respectful
Robert K.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Nov 2023
Avaya has been & continues to be an industry lead
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
Experience in Contact center
What is your favorite aspect of this product?
Ease of implementation
What do you dislike most about this product?
I don't have any dislikes
What recommendations would you give to someone considering this product?
If on the fence, utilize their 30 day try before you buy
Pros
- Enables Productivity
- Unique Features
- Includes Product Enhancements
- Helps Innovate
Evan C.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted Nov 2023
Stands Out from Other Video Conferencing Software
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
There is a lot of video conferencing software out there, but many of them do not fully replace the need for a phone. Avaya provides an option that can fully replace the need for a desk phone for many computer-centric jobs.
What is your favorite aspect of this product?
Not needing to unplug from my computer, pick up the phone, then start a conversation when 98% of the work I do is on the computer.
What do you dislike most about this product?
It took some time to integrate, but is understandable given it replaced the need for a communication medium.
What recommendations would you give to someone considering this product?
As an end-user, I was very pleased with the training provided and the intuitiveness of the software. It's similar to other video conferencing software, but being able to make phone calls to an actual phone number from my computer is pretty slick.
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Reliable