What is Attentive?
Attentive is a personalized text messaging platform built for innovative e-commerce brands. Attentive is a comprehensive text message marketing solution, driving 18.5% of total online revenue for businesses by creating thoughtful SMS experiences. Using real-time behavioral data, Attentive automatically sends engaging text messages to each subscriber at every step of the customer lifecycle.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Attentive?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Scheduled Messaging
Opt-in
Marketing Analytics
Mobile Marketing Management
Application Integration
Loyalty Promotions Management
Surveys Feedback
Communication Archive
Mobile Payments
Social Media Marketing Management
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Quality of Features
Business Value Created
Usability and Intuitiveness
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Attentive Reviews
Will H.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Jun 2022
Great Tool. Dashboard super user friendly. A+
Likeliness to Recommend
What differentiates Attentive from other similar products?
Integrations with key technologies in my industry - Punchh and Olo have been essential
What is your favorite aspect of this product?
Awesome customer support and very easy to use platform to show ROI at the individual campaign level
What do you dislike most about this product?
Wish it wasn't so much more expensive to send SMS with Emoji or Images. Because of the ROI we are stuck mainly sending plain text SMS. But if they occasionally ran special pricing we would experience more often. Also wish more options at the opt-in level to assign guests to a location.
What recommendations would you give to someone considering this product?
Feels like some of the main features were more focused for ecommerce business and not multi location. Otherwise it's an excellent product that continues to evolve.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
