What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Anti Malware Signature Detection
Remote NOC, SOC, Helpdesk Integration
Discovery
Remote Control
Endpoint Backup
Real User Monitoring
Patch Management
Process Automation
Ransomware Recovery and Removal
Support for IoT Devices
Network Management
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Also Featured in...
Atera Reviews
Paul C.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Feb 2022
Easy to use and the fee is reasonable.
Likeliness to Recommend
What differentiates Atera from other similar products?
The fee is based on per technician instead of per device. Add-on (virus scanner, backup) per device which is reasonable.
What is your favorite aspect of this product?
Easy of use.
What do you dislike most about this product?
The online / offline indicator is not real-time. There is a lag.
What recommendations would you give to someone considering this product?
Anyone interested in remote management should give this product a try.
Pros
- Saves Time
- Fair
- Helps Innovate
- Continually Improving Product
Juro M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
atera is the future RMM/PSA!
Likeliness to Recommend
What differentiates Atera from other similar products?
We primarily use Atera for monitoring and remote access. We are an information technology managed service provider, and Atera is critical to our success. Its tool set makes it a more efficient and cost-effective choice for our company than other options. Furthermore, ongoing development allows us to use even more of our products in conjunction with Atera. atera is useful for businesses with a large number of endpoints or clients that are managed by a small team. Because of its unlimited endpoints, customers, and integration with common billing software, it's ideal for MSPs. I believe there are better solutions for an internal IT team.
What is your favorite aspect of this product?
It is simple to deploy, either in general or to a specific customer. Remote management tools that are comparable to every other major solution on the market. Real-time alerts enable easy monitoring of critical systems. Configurable alert thresholds allow the system to be tuned to only notify when there is a problem based on specific metrics. Atera is used to track our computers and servers. It is only used on a daily basis by the IT department. Our employees can open tickets through a dedicated email address. Atera excels at patch management and remote software installation. There are numerous alerts, but we do not always have a solution.
What do you dislike most about this product?
Network Discovery is a paid feature that requires extensive preparation on the client's network. As there is no integration The ticketing system is cumbersome and requires a client e-mail to be used. Other solutions' complexity is lacking in the network discovery tool. Automatically categorizing tickets from specific sources. The ability to change the appearance of the customers tab. In the iOS app, you can see the entire device name. The update part of patch management always displays errors on the entire fleet. Shutting down or restarting the computer does not always work. More is required. We would like to see more scripts in the library.
What recommendations would you give to someone considering this product?
Atera works well in a Windows and Mac environment, and it is ideal for small to medium-sized businesses. A fantastic solution for both start-ups and established businesses looking to expand. The interface is simple to use, with a small learning curve. Not suitable for businesses that support Linux servers or remote mobile devices such as smartphones and tablets. Robintree is a managed service provider, and we rely heavily on Atera to manage our customers' IT infrastructure. Using the Atera system, we perform automatic patching, driver updates, and remote help desk. In addition, we conduct system audits on customer fleets to identify problems
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alex Y. T.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Nov 2021
ease of use and fee is unbeatable
Likeliness to Recommend
What differentiates Atera from other similar products?
Pricing Structure.
What is your favorite aspect of this product?
Ease of use and thin client on installation
What do you dislike most about this product?
Splashtop integration
What recommendations would you give to someone considering this product?
Buy the product, if there is something that is missing, verify the request on forums. The team is constantly improving the service.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
