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Asana

Asana

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Asana
9.0 /10

What is Asana?

With tasks, projects, conversations and dashboards, Asana enables teams to move work from start to finish.

Company Details


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Awards & Recognition

Asana won the following awards in the Project Management - Enterprise category

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Asana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Asana.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Asana?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 85

Collaboration

89

Planning and Scheduling

86

Workflow Management

86

Resource Management

85

Dependency and Milestone Tracking

85

Document Management

84

Hierarchical Task Management

84

Reporting

83

Mobile Access

83

Time & Expense Tracking

82

Budget Management

81

Vendor Capability Ratings

Average 84

Business Value Created

86

Ease of Implementation

86

Quality of Features

86

Ease of Data Integration

84

Usability and Intuitiveness

84

Breadth of Features

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Availability and Quality of Training

82

Vendor Support

80

Asana Reviews

Holirca Denisa S.

  • Role: Industry Specific Role
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

A web and mobile work management platform

Likeliness to Recommend

8 /10

What differentiates Asana from other similar products?

Asana's user interface leads the way a better user experience. We can integrate with the many other project management apps such as Google drive, Microsoft teams and slake. Which means Asana has all the bases covered. The main drag and drop features of Asana allow us to upload documents photos and web links directly into the task.

What is your favorite aspect of this product?

Asana create automated process to coordinate our teams. Asana is built for everyone. It is not just a spreadsheet We can plan and structure work how we want. It manages our projects from start to finish. It gives our teams clarity and context to work in one place.

What do you dislike most about this product?

Asana is not quite easy for everyone to adapt to it; we need a learning process to understand it. If we want to work on lot of projects it will be hard to navigate all of them. The support of Asana is not so good and it is a little overwhelming. And the one thing I dislike about Asana is there increasing pricing and lack of flexibility.

What recommendations would you give to someone considering this product?

Asana is best suited because we can use it seamlessly across the company within all the departments. It also provides a as a separate service for each department as well. I use Asana for planning and organizing art of my tasks daily, weekly and even monthly. It is absolutely a great option for a team managing multiple projects and passing files through a review process.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Bhavin P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

An excellent project management tool.

Likeliness to Recommend

9 /10

What differentiates Asana from other similar products?

it differs in its easy use and configuration of the program.

What is your favorite aspect of this product?

With its free plan, I believe Asana to be one of the greatest project management tools for only one person. Aside from the fact that I was able to work more efficiently, Asana also let me collaborate with two other team members. Although the free plan is adequate, the subscription version is more expensive and provides fewer functionality than other options (for example, proper team collaboration or more customizability).

What do you dislike most about this product?

Any business will find it especially difficult to deal with the demands of frequent version changes. Due to sync problems with other systems, upgrades cause integration problems. There is also a problem with customer service, which is delayed and needs many phone calls to resolve an issue effectively. As a result of this lengthy investigation, further arrangements are made to resolve the problem.

What recommendations would you give to someone considering this product?

Before enlisting everyone, I suggest that you do an asana audit with the key stakeholders and identify the best practices that work for your firm. Then spread the word about it to a broader audience. Otherwise, users have a lot of leeway to handle things their own way, which might lead to chaos.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Efficient Service

Trevor A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Fantastic, Adaptable and Easy to Use

Likeliness to Recommend

10 /10

What differentiates Asana from other similar products?

Asana allows non-technical users (non-engineers) to customize their tasks, workflows, and acceptance criteria easily and in a way that promotes innovation. While tools like JIRA may be the 'true' fit for coders due to integrations with tech stacks, Asana allows all non-engineers to set up redundancies, custom workflows, and reporting that adds clarity to any project you are working on.

What is your favorite aspect of this product?

My favorite aspect of Asana is how easily it is to stay up to date with everything happening. The reporting interface is simple and gives me the data I want, while the portfolio views allow me to keep tabs on major projects while looking at a single page/screen.

What do you dislike most about this product?

The custom actions in Asana (notifications of new tasks, etc.) are great, but there's not really a good way to remove or keep track of old custom actions you don't want anymore. If your project management team changes criteria, personnel, etc...you'll keep finding and removing old custom actions forever.

What recommendations would you give to someone considering this product?

If your team needs to have technical capabilities, Asana may not be the right choice. We've got teams using Asana and JIRA, and honestly it's a bit of a mess. But if your team doesn't need those capabilities, Asana is a great choice and has all the options you should ever need. So, I guess the biggest thing is thinking through the options you need.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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