What is Alchemer?
Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Alchemer?
Pros
- Respectful
- Performance Enhancing
- Acts with Integrity
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Customizable Branding
Collaboration
Templates & Question Library
APIs and Integration
Branching and Logic
Multi-Media Support
Mobile Support
Role and User Management
Multi-Channel Distribution
3rd-Party Integrations
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
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Alchemer Reviews
Jon E.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jun 2021
Alchemer is infinitely useful & flexible.
Likeliness to Recommend
What differentiates Alchemer from other similar products?
Alchemer's combination of features, quality of features, and support are a winning combination. I have not found another another provider with an abundance of these three characteristics within this vertical. It has proven to be one of most most used and most enjoyed SaaS solutions. We have used Alchemer for internal applicaitons as well as end client programs and have never been disappointed.
What is your favorite aspect of this product?
The flexibility and capability has allowed us to provide solutions where other platforms fall short of the mark.
What do you dislike most about this product?
I would like to see increased stability on the hosting side. Issues do not come up often and when they do they are addressed in a timely fashion. That said, I feel like this is one of the sole areas in which improvement is always welcome.
What recommendations would you give to someone considering this product?
As with any product, you really do need hands on practical exposure to truly vet if it is a good fit with room to grow with you needs. Having a solid process in place for multiuser scenarios is imperative to achieve efficiency as well as to extract maximum value.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Christina B.
- Role: Consultant
- Industry: Healthcare
- Involvement: Initial Implementation
Submitted Jun 2021
Useful & adaptable, but needs better support
Likeliness to Recommend
What differentiates Alchemer from other similar products?
I'm not sure how it is different from a platform like Qualtrics
What is your favorite aspect of this product?
It is adaptable and offers many different features
What do you dislike most about this product?
It has a steep learning curve and customer service isn't easily accessible
What recommendations would you give to someone considering this product?
Consider first if you have internal IT support who can help you, if needed
Pros
- Unique Features
- Respectful
- Helps Innovate
- Reliable
Cons
- Less Effective Service
- Wastes Time
- Security Frustrates
Brian K.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jun 2021
Cost effective - best "DIY" survey tool
Likeliness to Recommend
What differentiates Alchemer from other similar products?
Cost effective and powerful enough for most modest to fairly complex survey needs.
What is your favorite aspect of this product?
Easy to use - reasonably priced versus alternatives (e.g. Survey Monkey, Qualtrics) - very good for B2B audiences too
What do you dislike most about this product?
Complex questions (nesting, customizing) could be more intuitive, have more user-ready templates. Also, more templates (plug and play questions) would be helpful (especially new ideas they can recommend on the forefront of what's current in online market rsch/survey techniques)
What recommendations would you give to someone considering this product?
Definitely try this first (especially if you are moderately to very experienced in writing and delivering surveys) before contracting external resources to do your surveys - it's pretty simple (and you don't have to be a tech/IT or market research "wiz")
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
