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Alcatel-Lucent Enterprise

Rainbow by Alcatel-Lucent Enterprise

Composite Score

7.1 /10

CX Score

7.5 /10

24 Reviews Write a Review

What is Rainbow by Alcatel-Lucent Enterprise?

Rainbow CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.

Company Details

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Rainbow by Alcatel-Lucent Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rainbow by Alcatel-Lucent Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

3
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rainbow by Alcatel-Lucent Enterprise?

0% Negative

9% Neutral

91% Positive

Pros

Performance Enhancing
Enables Productivity
Effective Service
Security Protects

Feature Ratings

Average 77

Audio Transcription

Communications

Mobility

Web & Desktop Conferencing

Secure Access

Centralized Management Portal

Call Management

Analytics Reporting

Presence IM

Speech Access and Personal Assistant

Continuous UCC

Vendor Capability Ratings

Average 82

Ease of Data Integration

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Breadth of Features

Also Featured in...

Communications Platform as a Service

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View Rainbow by Alcatel-Lucent Enterprise in this category (opens in a new tab)

How We Deliver

Rainbow by Alcatel-Lucent Enterprise

What is Rainbow by Alcatel-Lucent Enterprise?

Company Details

Need Assistance?

Rainbow by Alcatel-Lucent Enterprise Ratings

81 Likeliness to Recommend

3 Since last award

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Rainbow by Alcatel-Lucent Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Secure Access Establishment of a VPN session to the internal phone system.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Presence IM Knowing the availability of users.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Communications Platform as a Service

Title

3
Since last award

1
Since last award

3
Since last award

Feature Ratings

Audio Transcription

Communications

Mobility

Web & Desktop Conferencing

Secure Access

Centralized Management Portal

Call Management

Analytics Reporting

Presence IM

Speech Access and Personal Assistant

Continuous UCC

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Breadth of Features