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Agilysys, Inc

Agilysys InfoGenesis POS

Composite Score

6.6 /10

CX Score

6.7 /10

21 Reviews Write a Review

What is Agilysys InfoGenesis POS?

The award-winning point-of-sale solution that’s designed to help hospitality businesses serve their guests more effectively. Agilysys InfoGenesis POS boasts an intuitive touchscreen with extensive back-end reporting and analytics that enable operators to control costs and streamline operations. With centralized enterprise configuration, businesses can quickly leverage this next-generation point-of-sale to transform the guest service experience with ease. Switch seamlessly between terminals and tablets to maximize server efficiency.

Company Details

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Awards & Recognition

Agilysys InfoGenesis POS won the following awards in the Restaurant POS category

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0 Top Rated Capabilities

1 Top Rated Features

2022

2020 Data Quadrant Gold Medalist

2020

Agilysys InfoGenesis POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agilysys InfoGenesis POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

93 Plan to Renew

71 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agilysys InfoGenesis POS?

0% Negative

11% Neutral

89% Positive

Pros

Enables Productivity
Effective Service
Reliable
Performance Enhancing

Cons

Under Delivered

Feature Ratings

Average 74

Payment Processing

PCI Compliance

Off Line Operations

Advanced Reporting Analytics

Check Settlement Types

Advanced Compliance & Statutory

Integrations

Workforce Management

Multiple Venue Property Concept Support

Loyalty Promotions Management

Kitchen Course Management

Vendor Capability Ratings

Average 72

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Agilysys InfoGenesis POS Reviews

Jesse N.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2021

It Just Works. Easy, Functional and Efficient

Likeliness to Recommend

8 /10

What differentiates Agilysys InfoGenesis POS from other similar products?

I've worked with a few POS systems and InfoGenesis is the most streamlined and to the point. It has many features but concentrates on the necessary day-to-day cashless processes that businesses need. It is also very scalable to grow along with a small business as it becomes a corporation/ large business.

What is your favorite aspect of this product?

InfoGenesis has very little downtime and troubleshooting is straight-forward and easy to understand. Working with POS ticket printers ia also much easier and is a very common issue especially in busy kitchen settings.

What do you dislike most about this product?

I feel that the hardware could be a bit more resilient, it is tough and lasts but the card readers and screens tend to get damaged quite a bit.

What recommendations would you give to someone considering this product?

Try it, contact your local InfoGenesis dealer and see about a trial run. These POS systems are consistent and work day in and day out without issue. The tracking of checks and discrepancies is also much easier than other POS systems.

Pros

Reliable
Trustworthy
Effective Service
Fair

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2020

Reliable and easy to use. EMV is a disappointment.

Likeliness to Recommend

8 /10

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Cons

Security Frustrates

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Oct 2020

Excellent Product, very reliable

Likeliness to Recommend

10 /10

Pros

Reliable
Respectful
Fair
Acts with Integrity

Cons

Less Effective Service
Wastes Time

How We Deliver

Agilysys InfoGenesis POS

What is Agilysys InfoGenesis POS?

Company Details

Need Assistance?

Awards & Recognition

2020 Data Quadrant Gold Medalist

Agilysys InfoGenesis POS Ratings

84 Likeliness to Recommend

93 Plan to Renew

71 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Agilysys InfoGenesis POS?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

PCI Compliance PCI, EMV compliance in conjunction with mandatory tokenization

Off Line Operations Ability for a POS terminal to continue to operate for a majority of key transactions when the network/server is unavailble (offline).

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Advanced Compliance & Statutory PCI, EMV compliance in conjunction with mandatory tokenization, Gaming compliance for comp accounting/integration. Jurisdictional Invoicing and tax (ie: VAT)

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Agilysys InfoGenesis POS Reviews

Jesse N.

It Just Works. Easy, Functional and Efficient

Likeliness to Recommend

Pros

Reliable and easy to use. EMV is a disappointment.

Likeliness to Recommend

Pros

Cons

Excellent Product, very reliable

Likeliness to Recommend

Pros

Cons

Most Popular Agilysys InfoGenesis POS Comparisons

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Revel

Title

Feature Ratings

Payment Processing

PCI Compliance

Off Line Operations

Advanced Reporting Analytics

Check Settlement Types

Advanced Compliance & Statutory

Integrations

Workforce Management

Multiple Venue Property Concept Support

Loyalty Promotions Management

Kitchen Course Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization