Agile CRM Customer Reviews 2025

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Agile CRM

Composite Score

8.0 /10

CX Score

8.3 /10

39 Reviews Write a Review

What is Agile CRM?

Agile CRM is a fully integrated sales, marketing and service suite – an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is the comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.

Company Details

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Awards & Recognition

Agile CRM won the following awards in the Customer Relationship Management - Midmarket category

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7 Top Rated Capabilities

8 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2023

Agile CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agile CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agile CRM?

3% Negative

4% Neutral

93% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 85

Customer Service Management

Analytics and Reporting

Lead Management

Collaboration

Mobile

Telephony and Call Center Management

Sales Management

Quote Contract and Proposal

Marketing Management

Activity and Workflow Management

Account and Contact Management

Vendor Capability Ratings

Average 83

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Ease of Customization

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Also Featured in...

Customer Relationship Management - Small Business

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Agile CRM Reviews

Jacinto G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Great Call Centre Management Application.

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

Easy starting the activities and also the workflow management.

What is your favorite aspect of this product?

Easy to implement and the effective on simple and productive data analyzation.

What do you dislike most about this product?

Agile CRM never at any time disappointed me.

What recommendations would you give to someone considering this product?

Perfect choice on simple collaboration,reporting management of sales and the software features are simple on navigation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jane G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Easy and effective management of activities.

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

Workflow and customer services management using Agile CRM is perfect.

What is your favorite aspect of this product?

CRM capabilities from the tool facilitates the sales productions effectively.

What do you dislike most about this product?

No issue for the CRM system. After the tool training the rest its just flowing.

What recommendations would you give to someone considering this product?

The best CRM service provider and easy tool to set on the first time and the management ability was very helpful to our organization.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Martin M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Great tool on Contacts Management.

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

Nice and reliable customer services management system.

What is your favorite aspect of this product?

Analytics and the tool reports are quite productive.

What do you dislike most about this product?

I dislike nothing on this easy platform.

What recommendations would you give to someone considering this product?

Sales management. easy to manage leads, collaboration and easy to report on various sales operastions.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Agile CRM

What is Agile CRM?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Agile CRM Ratings

82 Likeliness to Recommend

1 Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Agile CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Customer Relationship Management - Small Business

Agile CRM Reviews

Jacinto G.

Great Call Centre Management Application.

Likeliness to Recommend

Pros

Jane G.

Easy and effective management of activities.

Likeliness to Recommend

Pros

Martin M.

Great tool on Contacts Management.

Likeliness to Recommend

Pros

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Feature Ratings

Customer Service Management

Analytics and Reporting

Lead Management

Collaboration

Mobile

Telephony and Call Center Management

Sales Management

Quote Contract and Proposal

Marketing Management

Activity and Workflow Management

Account and Contact Management

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Ease of Customization

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training