Accelo Customer Reviews 2024

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Accelo

Composite Score

8.2 /10

CX Score

8.6 /10

51 Reviews Write a Review

What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

Company Details

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Awards & Recognition

Accelo won the following awards in the Project Management - Midmarket category

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2 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

3 Top Rated Capabilities

9 Top Rated Features

2023

0 Top Rated Capabilities

7 Top Rated Features

2022

Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

4% Negative

2% Neutral

94% Positive

Pros

Efficient Service
Caring
Trustworthy
Acts with Integrity

Feature Ratings

Average 83

Collaboration

Workflow Management

Calendar Integration

Project Invoicing and Accounting Integration

Planning and Scheduling

Email Synchronization & Tracking

Retainer Management

Quote to Project Conversion

Resource Management

Budget Management

Time & Expense Tracking

Vendor Capability Ratings

Average 84

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Customization

Usability and Intuitiveness

Also Featured in...

Professional Services Automation

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Project Portfolio Management - Midmarket

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Accelo Screenshots

Accelo Downloads

The Power of Accelo_ Your Complete PSA Platform (1)

Accelo Reviews

Emily V.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Incredible product that is highly customizable!

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

The incredible customization and client portal were two major features that went a long way in selling me on this product.

What is your favorite aspect of this product?

I love being able to view all of our projects at once and see exactly what stage we are in for each. It makes it incredibly easy to stay current and not let anything slip through the cracks.

What do you dislike most about this product?

It can take a while to develop the best system for your business even after working with an implementation team. The product is capable of so much and until you're truly working in it every day, you might not realize the best setup right away.

What recommendations would you give to someone considering this product?

I would recommend reviewing your current project management systems and get very clear about what you're ultimately trying to accomplish so that you can make sure this platform will not only make your team more efficient but enhance their productivity and boost their ability to track projects.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Nathan T.

Role: C-Level
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted May 2021

Inceaseed productivity and operational efficiency.

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

Unknown answer

What is your favorite aspect of this product?

Operational efficiency

What do you dislike most about this product?

Unknown at this time

What recommendations would you give to someone considering this product?

Rethink your business processes to leverage Accelo's capabilities.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Effective Service

How We Deliver

Accelo

What is Accelo?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Accelo Ratings

88 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Accelo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Project Invoicing and Accounting Integration Create invoice that automatically syncs into accounting software to simplify the billing and invoicing process.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Quote to Project Conversion Converts won quotes into pre-planned projects using project templates.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Time & Expense Tracking Ability to track time for planning and estimating

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Professional Services Automation

Project Portfolio Management - Midmarket

Accelo Screenshots

Sales

Projects

Tickets

Retainers

Billing

Reports

Integrations

Accelo Downloads

The Power of Accelo_ Your Complete PSA Platform (1)

Accelo Reviews

Emily V.

Incredible product that is highly customizable!

Likeliness to Recommend

Pros

Nathan T.

Inceaseed productivity and operational efficiency.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Collaboration

Workflow Management

Calendar Integration

Project Invoicing and Accounting Integration

Planning and Scheduling

Email Synchronization & Tracking

Retainer Management

Quote to Project Conversion

Resource Management

Budget Management

Time & Expense Tracking

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Customization

Usability and Intuitiveness