What is Accelo?
Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
93 Plan to Renew
88 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 90%
- Strategy & Innovation:
- 83%
- Service Experience:
- 91%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accelo?
Pros
- Reliable
- Enables Productivity
- Effective Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Team Collaboration
Task Management and Workflow
Resource Management
Time Management
Email Synchronization & Tracking
Project Management
Reporting
Expense Detail Tracking
Knowledgebase
Retainer Management
Vendor Capability Ratings
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Ease of Customization
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Customer Success
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Project Portfolio Management - Midmarket
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Project Management - Midmarket
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Accelo Screenshots
Accelo Downloads
Sales
Projects
Tickets
Retainers
Billing
Reports
Integrations
Accelo Reviews
Tanvy A.
- Role: Public Sector
- Industry: Agriculture
- Involvement: Business Leader or Manager
Submitted May 2024
Bad interface but great features
Likeliness to Recommend
What differentiates Accelo from other similar products?
Accelo has a differentiating feature that the communications for instance the negotiations remain on one platform and in one place and it does assist in streamlining the operations in an effective manner
What is your favorite aspect of this product?
My favourite aspect of using accelo was having so communications in one place for ease of information and that it provides a great set of features
What do you dislike most about this product?
One thing i disliked about accelo was its complex interface and quality of training available for using Accelo.
What recommendations would you give to someone considering this product?
I would recommend Accelo for the people who are good in using different softwares and who are looking to have their communication information in one place.
Pros
- Reliable
- Efficient Service
- Effective Service
- Client Friendly Policies
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Inspiring
Hannah L.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2023
Mastering Efficiency in Service Management
Likeliness to Recommend
What differentiates Accelo from other similar products?
It combines project management, client relationship management, sales, and service delivery into one platform. This sets it apart from other niche software by providing a comprehensive solution for service-based businesses.
What is your favorite aspect of this product?
Accelo's automated time tracking and invoicing capabilities. It has not only saved us countless hours but also improved accuracy in billing
What do you dislike most about this product?
No dislikes for me currently
What recommendations would you give to someone considering this product?
Just Invest in training to ensure your team fully utilizes the platform's capabilities.
Pros
- Caring
- Reliable
- Enables Productivity
- Respectful
Saiko K.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Jan 2025
The software proved simple and all encompassing an
Likeliness to Recommend
What differentiates Accelo from other similar products?
Something that makes it stand out from the rest is using and deploying. As soon as I started utilizing the platform, I identified how straightforward it had been. This allowed me to go and begin creating actual project management, assign tasks and track performances without much effort.
What is your favorite aspect of this product?
Lesser known to many, Accelo has some primary pros and one of the most noticeable is its friendly and simple interface. As much as I am not a teck genius, I never had challenged accessing and configuring Accelo for my business.
What do you dislike most about this product?
However, there is one thing I would like to see improved in Accelo: customer support. All in all it is quite good but occasionally response times are a little on the slow side and I would prefer to be able to clear queries in a short time.
What recommendations would you give to someone considering this product?
However, I do not see much of a problem with this and based on this, I can highly recommend Accelo to anyone who is in dire need of an all rounded and easy to use software for their business.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Effective Service
