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Emburse

Abacus

Composite Score

7.8 /10

CX Score

8.0 /10

36 Reviews Write a Review

What is Abacus?

Abacus is the only real-time expense management solution to reimburse your team, reconcile corporate cards, and automate your expense policy. By eliminating the month-end expense report, Abacus turns submitting and approving expenses into a delightful, collaborative experience. With our mobile app, you'll quickly submit and approve expenses on the go and reimbursements now happen within days. Abacus syncs with your accounting software and auto-matches transactions for hassle-free bookkeeping.

Company Details

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Awards & Recognition

Abacus won the following awards in the Expense Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

11 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

10 Top Rated Capabilities

11 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Abacus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Abacus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Abacus?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Unique Features
Efficient Service

Feature Ratings

Average 86

Multi Currency

Receipt Image Submission

Expense Itemization

Travel and Accommodation Booking

Optical Character Recognition

Desktop Browser Support

Expense Detail Tracking

Single Sign-On (SSO)

Approval Workflow

Expense Policy Aware

Mobile App or Mobile Browser Support

Vendor Capability Ratings

Average 85

Ease of Implementation

Ease of IT Administration

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Abacus Reviews

Elizabeth C.

Role: Information Technology
Industry: Finance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2021

Time saver expense tracking app

Likeliness to Recommend

9 /10

What differentiates Abacus from other similar products?

Abacus has an app in the iPhone and Google store that allows the user to enter receipts on the spot. No more losing those small pieces of paper

What is your favorite aspect of this product?

Abacus emails you when an expense has been approved.

What do you dislike most about this product?

A check box allowing expenses from the same place and the same price would be great to avoid double entries

What recommendations would you give to someone considering this product?

Well suited when your sales team is remote. Our team travels a lot for sales calls, conferences, and in-person training and this App keeps a list so you can review staff expenses.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gloria H.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2020

Easier, faster.

Likeliness to Recommend

9 /10

What differentiates Abacus from other similar products?

Abacus simplifies the management processes so that I can focus on other financial matters that require my full attention. It is an excellent tool that saves me time, is reliable and gives me fast and reliable results. Abacus allows me to have more control over expenses and reimbursements.

What is your favorite aspect of this product?

It analyzes expenses for me, it is a modern and efficient accounting tool. I can upload receipts from my cell phone since it has a very good and fluid mobile application. Just drag and drop. Easy to configure.

What do you dislike most about this product?

The service so far has been good, I use it regularly, however the critical and complex work is done by me while Abacus gives me a hand with the rest. In conclusion, I have no complaints.

What recommendations would you give to someone considering this product?

If you are considering using this product, I hope my review will help you make the right choice. I have had a good experience and will continue to use Abacus.

Pros

Enables Productivity
Helps Innovate
Reliable
Performance Enhancing

How We Deliver

Abacus

What is Abacus?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Abacus Ratings

89 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Abacus?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Currency The ability to record expenses in multiple currencies in a single report.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Abacus Reviews

Elizabeth C.

Time saver expense tracking app

Likeliness to Recommend

Pros

Gloria H.

Easier, faster.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Multi Currency

Receipt Image Submission

Expense Itemization

Travel and Accommodation Booking

Optical Character Recognition

Desktop Browser Support

Expense Detail Tracking

Single Sign-On (SSO)

Approval Workflow

Expense Policy Aware

Mobile App or Mobile Browser Support

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Quickbooks Expense Tracking