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Abacus

Composite Score
7.8 /10
CX Score
8.0 /10
Category
Abacus
7.8 /10

What is Abacus?

Abacus is the only real-time expense management solution to reimburse your team, reconcile corporate cards, and automate your expense policy. By eliminating the month-end expense report, Abacus turns submitting and approving expenses into a delightful, collaborative experience. With our mobile app, you'll quickly submit and approve expenses on the go and reimbursements now happen within days. Abacus syncs with your accounting software and auto-matches transactions for hassle-free bookkeeping.

Company Details


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Awards & Recognition

Abacus won the following awards in the Expense Management category

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Abacus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Abacus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Abacus?

1% Negative
2% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

Feature Ratings

Average 86

Multi Currency

92

Receipt Image Submission

89

Expense Itemization

88

Travel and Accommodation Booking

88

Optical Character Recognition

87

Desktop Browser Support

87

Expense Detail Tracking

86

Single Sign-On (SSO)

85

Approval Workflow

85

Expense Policy Aware

85

Mobile App or Mobile Browser Support

84

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Ease of IT Administration

87

Quality of Features

87

Vendor Support

86

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Business Value Created

85

Ease of Customization

85

Usability and Intuitiveness

85

Breadth of Features

84

Availability and Quality of Training

82

Abacus Reviews

Gabriela S.

  • Role: Information Technology
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Simple to verify policy compliance

Likeliness to Recommend

10 /10

What differentiates Abacus from other similar products?

Increased our real-time visibility and control by allowing approving team's spend before it happens. Issuing single-use and recurring virtual cards to my team members with travel spend policies built-in ensures compliance

What is your favorite aspect of this product?

Delivers expense and spend analytics and key operational metrics that enables control and cost savings

What do you dislike most about this product?

A function to group similar types of expenses in different folders may be could make the reporting much easier, but it works well though

What recommendations would you give to someone considering this product?

Create, submit or approve expenses anytime, anywhere, on any device alk through a modern interface that finance teams and approvers will love to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pete G.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Perfect dashboard for cost monitoring and approval

Likeliness to Recommend

10 /10

What differentiates Abacus from other similar products?

Provided the easiest way for us to automate how we reconcile corporate credit cards, reimburse employees, and implement our expense policy. Provides real-time cost monitoring and reporting, giving the company quicker and more effective expense management

What is your favorite aspect of this product?

The software's real-time capabilities streamline and smooth expenditure approval, which is why we selected it as our best business expense tracker application

What do you dislike most about this product?

Costs may be processed automatically by Abacus but it takes time to define auto-approval criteria for a certain spending. For recurrent costs that do not fluctuate monthly, we are also needed to set up auto-approval policies

What recommendations would you give to someone considering this product?

I propose Abacus to companies that handle a large amount of employee costs. Given the time it takes to manually review and approve charges, Abacus is an excellent tool for reducing the time between expense submission and reimbursement

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Katherine M.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

We desired it just as it is.

Likeliness to Recommend

9 /10

What differentiates Abacus from other similar products?

Abacus expense management has made filing and approving costs a fun, team effort by doing away with the month-end expense report. Abacus improves and facilitates workflows for expenditure reporting that provide the highest level of accuracy and openness. The great bit of this powerful system is how the expense updates on the app instantly.

What is your favorite aspect of this product?

We can also manage KPIs like ROI and customer acquisition cost using the analytics dashboard, which displays expenditure trends. Abacus interacts with HR systems, accounting apps as well as productivity programs. By simply taking a picture of the invoice and uploading it to Abacus, we can handle receipts with ease. I like how simple it is to use the calendar and how attentive the customer service team was.

What do you dislike most about this product?

The alerts caused me a small amount of trouble because they occasionally came late. The software installation process is somewhat difficult and time-consuming. The biggest problem is that it's difficult for staff to locate rejected expenses so they can be recorded. Another issue is that it's difficult to input data into our ERP system for how we want to configure the system.

What recommendations would you give to someone considering this product?

Small to medium-sized firms can benefit from using this automated expense reporting system: Abacus. For hassle-free accounting, Abacus automatically connects payments and synchronizes with your accounting software. Your company staff can also use a smartphone application to submit all the expenditures as they occur.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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