What is 3CX?
3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 3CX?
Pros
- Continually Improving Product
- Respectful
- Acts with Integrity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Instant Messaging
Audio Controls
Screen Share
Audio Conferencing VoIP
Audio Conferencing Call in Bridge
File Transfer
Keyboard Mouse Control
Facilitator Functions
Virtual Whiteboard
Application Share
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Breadth of Features
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
3CX Reviews
Tyra R.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2023
Good for the time being
Likeliness to Recommend
What differentiates 3CX from other similar products?
The similarities to real phones, with voicemail.
What is your favorite aspect of this product?
The connection it provided for us working at home without company phones
What do you dislike most about this product?
Sometimes it crashed and dropped calls.
What recommendations would you give to someone considering this product?
To May it tailored to your companies practices as much as possible. Think it’s work in a customer service setting quite well.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Oluwanbe O.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Great phone system for SMB
Likeliness to Recommend
What differentiates 3CX from other similar products?
Great for SMBs
What is your favorite aspect of this product?
Easy to use User interface
What do you dislike most about this product?
I don't dislike anything about the product
What recommendations would you give to someone considering this product?
Easy to setup and easy to use product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Olalekan A.
- Role: Information Technology
- Industry: Agriculture
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
3CX is providing Next Generation VOIP solution
Likeliness to Recommend
What differentiates 3CX from other similar products?
The ability to integrate with other VOIP providers and have a centralised interface differentiates it from other VOIP providers. Deploying 3cx requires little technical expertise.
What is your favorite aspect of this product?
I enjoy using the 3cx web app and mobile app because users no longer miss calls and can pick up calls regardless of their location. This makes it easier for our users to work. Also, 3cx's web administration makes configuration and deployment extremely simple.
What do you dislike most about this product?
So far, 3CX has proven to be exactly what it claims. I have no complaints.
What recommendations would you give to someone considering this product?
Users can now access the VOIP system from anywhere in the world, making remote working even more convenient thanks to 3CX.
Pros
- Trustworthy
- Saves Time
- Client Friendly Policies
- Fair
