Customer Success Software

Catalyst is a Customer Success Platform (CSP), that integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.

Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.

Vitally helps you empower your B2B Customer Success team to create best-in-class customer experiences with powerful analytics, automation, and project management capabilities. By quickly unifying disparate product and customer data into an incredibly powerful and easy-to-use platform, Vitally allows teams to rapidly implement better customer success processes and have an immediate impact.

ClientSuccess is a simple yet sophisticated solution that both the front-line CSMs and the Executive team will love. For the CSMs, we bring together the tools, best practices, insights and analytics they need to proactively manage their customers. For the Executives, we deliver the deep analytics, metric and reports to provide a comprehensive view of the health of their SaaS business.

CustomerSuccessBox is an Outcome Driven customer success platform which helps B2B SaaS companies reduce churn and grow their recurring revenue. It automates customer onboarding, product usage analysis and user communication. Thus enabling success managers to deliver a superior customer onboarding experience, retain customers, drive, upsell and improve Monthly Recurring Revenue (MRR) and Life-time Value (LTV) for SaaS businesses.

Userpilot is a product experience software that gives non-technical teams the ability to create powerful contextual onboarding experiences. 100s of product and customer teams from companies such as UiPath, Porsche and McGraw Hill trust Userpilot to increase their user adoption through behavior-driven product experiences and to deliver beautiful, personalized and highly customizable user experiences.

Planhat is a customer platform with a comprehensive, extensible data foundation. Powered by a series of flexible, horizontally-built modules, it combines UI elegance with best-in-class performance. We've always planned on becoming the CRM you run your entire business on. To achieve this, we haven't created a suite of specialized tools out of point solutions like hardcoded filters. Instead, we've built a distinct set of generic, interoperable building blocks that can be combined and recombined to meet specialized use cases.

Strikedeck equips you with the right tools to understand customer health, usage trends, reduce churn, improve advocacy, and increase CSM productivity in a centralized system. With Strikedeck’s 360° Customer Success dashboard, you’ll have a single, unified system of record for each and every customer. Real-time health scoring will help identify key customers, and alert you to critical status changes.

Akita is a Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. Akita connects the cloud-based software-as-a-service applications business use and aggregate data in real-time. This provides Customer Success Managers with a comprehensive history of their customer relationships spanning every department in their organization. Customizable, intelligent alerts based on this data will help businesses optimize their account retention and expansion processes.

Salesmachine is a Product Led customer success platform. It enables sales, growth, and customer success teams to manage customers during their journey. Salesmachine modular approach fits business needs, at each step of the customer journey (ie trial, adoption, renewal, or churn) and all accounts/contacts are scored to trigger manual playbooks or workflows.