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Whatfix

Whatfix

Composite Score
8.3 /10
CX Score
8.6 /10
Category
Whatfix
8.3 /10

What is Whatfix?

Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.

Company Details


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Whatfix Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

100 Plan to Renew

96 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
100%
Negotiation and Contract:
100%
Conflict Resolution:
100%
Strategy & Innovation:
100%
Service Experience:
100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Whatfix?

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0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 89

Centralized Note Taking

92

Customer Scorecards

92

Onboarding Workflow Management

92

Account Health Tracking

92

Surveys and Polling

92

CRM Integration

92

Onboarding Collateral Management

88

Reporting and Analytics

88

Onboarding Portal

83

Vendor Capability Ratings

Average 90

Ease of Implementation

92

Ease of Customization

92

Ease of IT Administration

92

Ease of Data Integration

92

Vendor Support

92

Usability and Intuitiveness

92

Product Strategy and Rate of Improvement

92

Business Value Created

92

Quality of Features

88

Breadth of Features

88

Availability and Quality of Training

83

Whatfix Reviews

Ghouse a.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Excellent to use

Likeliness to Recommend

10 /10

What differentiates Whatfix from other similar products?

Easy to use and helps to achieve target

What is your favorite aspect of this product?

It’s secure the data and it help to update the reports on real time

What do you dislike most about this product?

Product is excellent

What recommendations would you give to someone considering this product?

It’s excellent and it helps to achieve your business target on time

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Egietseme O.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Guided and Effective

Likeliness to Recommend

10 /10

What differentiates Whatfix from other similar products?

Whatfix stands out with its no-code, in-app guidance that’s super easy to build and customize. It blends training and support seamlessly, helping users learn by doing—right inside the product

What is your favorite aspect of this product?

I really like how easy it is to create step-by-step guides without needing a developer. It saves time and makes onboarding or feature adoption way smoother for users.

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Take time to plan your onboarding flows before jumping in, it’ll save you a lot of rework. Also, involve your support and product teams early so the content truly aligns with user needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Odelere B.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Smart User Enablement

Likeliness to Recommend

10 /10

What differentiates Whatfix from other similar products?

Whatfix stands out with its no-code, customizable in-app guidance and ease of deployment across platforms—making user onboarding and support fast and intuitive.

What is your favorite aspect of this product?

I love how easy it is to create interactive, step-by-step guides that help users learn as they go without feeling overwhelmed.

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

If you want to improve user onboarding and support with easy-to-build guides, Whatfix is a powerful tool that boosts adoption and reduces training time.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity