Training Deck: Effectively Navigate Conflict

Author(s): Diana Samu-Visser

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Conflict is a normal part of working with others. Whether the outcome of a conflict is positive or negative depends on how the conflict is managed. In this training, people managers will learn to:

  • Recognize the many roles that people managers take on in conflict management;
  • Identify different conflict management approaches;
  • Commit to building relationships, establishing trust, and communicating effectively, all of which are key to building a culture of healthy conflict management; and
  • Create an action plan to continue their learning and development.

Use this training deck to facilitate manager training on the topic of successfully preparing for, navigating, and resolving conflict.

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