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Map the employee experience to understand how employees interact with touchpoints, channels, and supporting characters within a given work process. Use the Journey Map Template to:

  • Create a workflow based on business processes.
  • Record employee expectations, needs, and their emotional journey.
  • Identify moments that matter in an employee's experience.

Use this template to create a journey map of the employee experience throughout a specific business process.

Solution Set Steps

  1. Identify priority areas
  2. Empathize with employees to understand their experience
    • Journey Map Template
  3. Brainstorm options for moments that matter
  4. Prototype and test potential solutions
  5. Pilot solution and prepare for implementation


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