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Understand employee needs and expectations by asking for their personal perspectives individually. Use the Discovery Interview Guide to:

  • Plan for the interview.
  • Gain interview tips.
  • Select from suggested sample questions.
  • Record notes during the interview process.

Customize this guide to conduct discovery interviews with employees.

Solution Set Steps

  1. Identify priority areas
  2. Empathize with employees to understand their experience
    • Discovery Interview Guide
  3. Brainstorm options for moments that matter
  4. Prototype and test potential solutions
  5. Pilot solution and prepare for implementation


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