HR Shared Services Workbook

Author(s): Fallan Mitchell, Natasha Bhanushali, Mariana Zamriga

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The HR Shared Services Workbook supports organizations in designing and preparing for HR shared services. Use the HR Shared Services Workbook to:

  • Assess organizational strategy, HR structure, and internal and external data relevant to HRSS
  • Define the purpose, goals, and prioritized HR services to include in the HRSS model
  • Map activities and processes, evaluate current and new technologies, and determine service tiers
  • Assess the end user experience and identify impacts on existing HR programs
  • Outline and compare implementation scenarios, including associated cost data

Use this tool to make informed design decisions and evaluate the financial implications of different HRSS models.

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