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Complement training content during the session and keep concepts top of mind after training as managers adjust to using the behaviors learned. The Conflict Resolution Participant Handbook covers:

  • The definition of conflict and its common causes
  • A conflict style self-assessment
  • Best practices for engaging employees constructively
  • The five approaches to conflict resolution
  • Key takeaways, insights, and action planning

Distribute this handout to managers as a quick resource with all relevant training content.

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