Complement training content during the session and keep concepts top of mind after training as managers adjust to using the behaviors learned. The Conflict Resolution Participant Handbook covers:
- The definition of conflict and its common causes
- A conflict style self-assessment
- Best practices for engaging employees constructively
- The five approaches to conflict resolution
- Key takeaways, insights, and action planning
Distribute this handout to managers as a quick resource with all relevant training content.