A service-level agreement allows you to collaboratively set expectations with hiring managers and the talent acquisition team. Use the Candidate Experience Service-Level Agreement Template to:
- Agree on responsibilities of hiring managers and talent acquisition specialists.
- Set timeframes for appropriate action.
- Hold all parties accountable for following through on proposed guidelines.
Draft the service-level agreement to get buy-in from all stakeholders and make sure the candidate experience is being prioritized within reasonable boundaries.