Candidate Experience Service-Level Agreement Template

Author(s): Laura Ribadeneira, Nicole Landsiedel, Shwetha Chandrashekhar

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A service-level agreement allows you to collaboratively set expectations with hiring managers and the talent acquisition team. Use the Candidate Experience Service-Level Agreement Template to:

  • Agree on responsibilities of hiring managers and talent acquisition specialists.
  • Set timeframes for appropriate action.
  • Hold all parties accountable for following through on proposed guidelines.

Draft the service-level agreement to get buy-in from all stakeholders and make sure the candidate experience is being prioritized within reasonable boundaries.

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