Blueprint Overview: Design the Employee Experience
Similar to their customer experiences, employees want an overall employee experience that fits more seamlessly into their lives. Organizations not only have to compete with each other for talent, but they must also compete with alternative approaches to employment, like the gig economy. Candidates and employees have more choices, and they know it.
- Employees have more choices in today’s marketplace, and they know it. Competition is fierce, so enhancing the employee experience is more critical than ever to attract and retain the right talent.
- Employees’ expectations of their work experiences are evolving.
- Organizations have few formalized efforts to address employee experience, and where they exist, efforts are siloed or lack resourcing to address the end-to-end experience.
- Employee experience isn’t limited to areas where HR has direct control.