What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Avi P.
- Role: Finance
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2023
Fantastic office suite software
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It offers a similar suite to google but includes additional tools for sales and finance which other software suites don't have.
What is your favorite aspect of this product?
I enjoy the privacy aspects about zoho, they put the customer first and respect their security needs as well.
What do you dislike most about this product?
I dislike how some of their products have old and not so user friendly UI and UX. It would be amazing if all of zohos tools would stand up to the competition while offering the same core features for example with their mail product or sheets (excel competitor)
What recommendations would you give to someone considering this product?
I'd highly recommend dokng a small rollout of zoho before going all in. Essentially, set it up for yourself and one colleague and then compare the toolkit to your existing ones before rolling out further.
Pros
- Fair
- Acts with Integrity
- Over Delivered
- Continually Improving Product
Cons
- Less Generous
- Less Reliable
- Less Performance Enhancing
Levi W.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jan 2023
Does anything you tell it to, if you know how.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Breadth of features, tools... Jack of all trades, master of...
What is your favorite aspect of this product?
The price.
What do you dislike most about this product?
The product. It's super customizable, and super difficult to find somebody to customize it well.
What recommendations would you give to someone considering this product?
If you can afford it, start with something that fits you well out of the box. Or spend the rest of your natural days customizing this.
Pros
- Trustworthy
- Respectful
- Transparent
- Friendly Negotiation
Cons
- Commodity Features
- Slower Product Innovation
- Inhibits Innovation
Mark D.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2023
One of the easiest CRM's to implement.. powerful!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
There are multiple aspects of Zoho CRM that differentate them from similar options. But customer service is first! NEVER have I had such valued customer service with a software product. When I ask for help, they are right there to assist. Trust me, I ask for help a lot. The next is customization. They give you a raw CRM that with very little effort, you can turn into a customized CRM that revolves around your business! To top that, the CRM is so flexible, you can constantly evolve the CRM around your evolving business model. I've changed my model a few times and each time, Zoho CRM rose to the challenge. I use mine for Real Estate!
What is your favorite aspect of this product?
The integration of contacts/leads to direct communication. Send an email, click of a button. Send a text, click of a button. Everything is right there. Plus if you are smart, you'll sign up for Zoho One and get a Zoho system that 99% of the other CRM's can't touch. Campaigns, Social Media, Books... The list goes on! Zoho is constantly adding products, thus allowing your business to adapt and expand.
What do you dislike most about this product?
I don't have many dislikes but one is the formula fields that you can build, don't let you add upon themselves. So if I generate a formula with sales price x commission, the field shows the commission. But I can't use that field in another formula, thus making formulas very long and complicated. Not something you can't over come, just a little longer to fully implement. Zoho should add a dummy field that holds that value and allows other formulas to reference that dummy field.
What recommendations would you give to someone considering this product?
Get the Zoho one suite. You will Thank me! The suite of tools is amazing. You can run your entire business off of Zoho One applications.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
