What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Enables Productivity
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Activity and Workflow Management
Customer Service Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Ease of Customization
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Vinay Kumar A.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2024
Zoho CRM best platform managing sales processes.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM offers extensive customization options, allowing businesses to tailor the system to their specific needs. Users can customize modules, fields, layouts, and workflows without needing advanced technical skills. This flexibility enables businesses to adapt the CRM to their unique processes and workflows. When compared to other products.
What is your favorite aspect of this product?
Zoho CRM offers a wide range of features to support various aspects of sales and customer relationship management. From lead management and contact tracking to sales forecasting and analytics, Zoho CRM covers all essential functionalities needed to manage customer interactions effectively.
What do you dislike most about this product?
Till now I found it is good.
What recommendations would you give to someone considering this product?
Zoho CRM offers a free trial period, allowing you to test the software and explore its features before making a commitment. Take advantage of this trial period to assess how well Zoho CRM meets your requirements and whether it fits seamlessly into your business processes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sivaraj S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Ease to use and simple to learn
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Some of the best things about Zoho CRM is it's automation for routine tasks ,managing leads, contacts and use of custom views to check the leads, prospects
What is your favorite aspect of this product?
Ease of customization and it's unique automation feature can help in Lead Nurturing
What do you dislike most about this product?
Not sure why it doesn't have native integrations with most of the MAP tools like Oracle Eloqua, Adobe Marketo Engage but the integration with it's products are fine like Zoho Sales Iq
What recommendations would you give to someone considering this product?
Very helpful for Mid Sized businesses with it's affordable cost and attractive features
Pros
- Over Delivered
- Helps Innovate
- Enables Productivity
- Unique Features
Elin J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
A versatile CRM for all your needs.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM has substantially improved our ability to manage sales relationships and opportunities. We can customize fields and modules to make the platform work according to our specific needs and automating repetitive tasks is very useful, as tasks like updating records and sending follow-up emails are done automatically, allowing me to focus more on building customer relationships.
What is your favorite aspect of this product?
The benefits of automation, real-time information availability, and teamwork have been crucial to streamlining our sales process and improving customer connections.
What do you dislike most about this product?
Custom automations may require coding, which presents a drawback for some users who are not familiar with coding or other technical skills.
What recommendations would you give to someone considering this product?
It is a really useful CRM. Platform automation tools are a great way to optimize processes and save time. Additionally, reporting time is a good way to track performance, making them a great choice for various organizational needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
