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Zendesk

Zendesk Sell

Composite Score
7.8 /10
CX Score
7.9 /10
Category
Zendesk Sell
7.8 /10

What is Zendesk Sell?

Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.

Company Details


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Awards & Recognition

Zendesk Sell won the following awards in the Customer Relationship Management - Midmarket category

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Zendesk Sell Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk Sell.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

92 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk Sell?

6% Negative
8% Neutral
86% Positive

Pros

  • Acts with Integrity
  • Fair
  • Trustworthy
  • Respectful

Feature Ratings

Average 83

Activity and Workflow Management

87

Lead Management

85

Collaboration

85

Customer Service Management

84

Mobile

83

Telephony and Call Center Management

83

Marketing Management

82

Analytics and Reporting

81

Sales Management

81

Account and Contact Management

81

Quote Contract and Proposal

79

Vendor Capability Ratings

Average 82

Breadth of Features

85

Ease of Implementation

85

Quality of Features

84

Ease of IT Administration

83

Business Value Created

83

Availability and Quality of Training

83

Vendor Support

83

Usability and Intuitiveness

82

Ease of Customization

81

Product Strategy and Rate of Improvement

79

Ease of Data Integration

79

Zendesk Sell Reviews

Peris A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Feb 2021

Powerful software for the sales team

Likeliness to Recommend

9 /10

What differentiates Zendesk Sell from other similar products?

We can easily keep our sales team focused on the highest value leads and deals across automated account rules informed by full-funnel analytics.

What is your favorite aspect of this product?

Emailing within Base, tracking emails, leaving notes, setting appointments, importing and exporting are all key features that are easy to learn, use, and teach to new sales staff.

What do you dislike most about this product?

When working collaboratively with another member of the sales staff, it would be nice to have the ability to tag them inside the deal to draw their attention to something

What recommendations would you give to someone considering this product?

It is a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Thalia Ester M.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Excellent with potential clients.

Likeliness to Recommend

9 /10

What differentiates Zendesk Sell from other similar products?

It has quite good characteristics and in our team it has been used in different areas but above all to create tasks when we receive calls between us and in turn host different notes of the agreements of the orders that come. It is the database in which our contacts, potential clients and different orders are located and everything has been well executed for this excellent product.

What is your favorite aspect of this product?

Customizations are undoubtedly its feature that I like the most and it is thanks to it that this CRM stayed in our organization, another quite good feature is the ability to link offers to different buyers and thus be able to get in touch with different clients without any difficulty. The option of tasks connected to clients or the deals that can be obtained are quite good and keep the sales process quite fluid.

What do you dislike most about this product?

The product can make some negative details such as the impossibility of labeling people in agreement and the detail of the inability to label the different people with whom you work or you could work in collaboration within the sales department.In addition, there are other small details that make a little slower navigation.

What recommendations would you give to someone considering this product?

Although tend to generate some details due to lack of integration, it is undoubtedly a fairly good product that tends to improve efficiency in the different marketing departments in which they have been used as personal experience, we have had a fairly good progress and at the same time a ROI pretty fast. It is a product that does all the basic things necessary to improve the productivity of any salesperson within the department.

Pros

  • Enables Productivity
  • Efficient Service
  • Transparent
  • Helps Innovate

Jennifer S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Incredible interaction and good reception.

Likeliness to Recommend

9 /10

What differentiates Zendesk Sell from other similar products?

This software is quite productive as it lets you manage endless operations without wasting time. The way it works is incredible because it gives you peace of mind, when it comes to retrieving information, it behaves and acts as the most effective since it provides you with any type of information and you do not lose any file or document, it is totally a relief.

What is your favorite aspect of this product?

I love this product because it manages to maintain a closeness between customers and us since it manages to synchronize us at all times, in addition to that we can access and display our data quickly and easily. All this type of element works for us since it gives us greater security and confidence that we are projecting ourselves to where we want to go.

What do you dislike most about this product?

It is a very productive software that has functional tools and does not leave you any type of flaws or gaps, therefore, I do not have any type of complaints regarding this product.

What recommendations would you give to someone considering this product?

I recommend zendex because it offers its help to segment and filter leads, and deals in real time, so that this management generates a more real and productive organization, increasing your scope of job opportunities.

Pros

  • Enables Productivity
  • Efficient Service
  • Client Friendly Policies
  • Transparent

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