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Workplace from Meta Logo
Workplace from Meta Logo
Meta

Workplace from Meta

Composite Score
8.9 /10
CX Score
9.1 /10
Workplace from Meta
8.9 /10

What is Workplace from Meta?

Workplace (sunsetting 2025) is a communication tool that connects everyone in your company, even if they’re working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.

Company Details


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Awards & Recognition

Workplace from Meta won the following awards in the Business Instant Messaging - Midmarket category

Workplace from Meta Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workplace from Meta.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

Up 1
Since last award

96 Plan to Renew

Up 1
Since last award

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
92%
Conflict Resolution:
90%
Strategy & Innovation:
92%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workplace from Meta?

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1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Efficient Service
  • Trustworthy
  • Appreciates Incumbent Status

Feature Ratings

Average 83

Instant Messaging

88

Voice and Video Collaboration

84

Search

83

Notifications

83

File Sharing Collaboration

82

Granular Access Management

82

Task Management

81

Cross Platform Support

79

Document Collaboration

79

Integration With Productivity Tools

79

Screen Sharing

77

Vendor Capability Ratings

Average 83

Ease of IT Administration

85

Business Value Created

85

Usability and Intuitiveness

84

Ease of Implementation

83

Product Strategy and Rate of Improvement

83

Quality of Features

83

Ease of Data Integration

83

Availability and Quality of Training

83

Ease of Customization

82

Breadth of Features

82

Vendor Support

79

Workplace from Meta Reviews

Harold W.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Enhancing Collaboration with Reliability.

Likeliness to Recommend

10 /10

What differentiates Workplace from Meta from other similar products?

While relying on already existing social media networks and using the intuitive interfaces, Workplace from Meta puts itself in a league of its own and encourages better adoption on the part of users. One of Workplace’ success factors is based on the emphasis on the communities’ interactions, cooperation which creates the possibility to keep teams engaged and work effectively.

What is your favorite aspect of this product?

I especially like the ease of use of the design of Workplace from Meta, the interface reminds that of popular social media applications. Its similarity to social media services helps Workplace from Meta provide a good fitting-in for new users, catalyzing speed of adoption and engagement. A simple interface allows for easier cooperation and higher productivity in general.

What do you dislike most about this product?

The main disadvantage of Workplace from Meta is its requirement of constant internet connection which leads to decreased productivity in areas having poor internet quality. Users, particularly those in their remote or rural setting that will not have a constant internet, are quite frustrated with this constraint.

What recommendations would you give to someone considering this product?

For the users who wish to evaluate Workplace from Meta I advise you to try the platform in free trial and get a familiarization with its features. The first-hand access enables you to determine if Workplace from Meta integrates naturally into the collaboration practices and culture of your organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vikas M.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

The Key to Effective Collaboration

Likeliness to Recommend

8 /10

What differentiates Workplace from Meta from other similar products?

Its integration with other collaboration tools makes Workplace from Meta stand out, as it provides a combined communication ecosystem that competitors simply cannot measure up to. Its enterprise security protocols provide an assurance that business information is secure, with complete encryption and compliance certifications that put the marketing teams minds at rest. The platform's intelligent space management sorts conversations automatically by projects and topics, thus avoiding the mess characteristic of other messaging platforms and increasing the retrieval efficiency of that information remarkably.

What is your favorite aspect of this product?

I like the intuitive interface of Workplace from Meta that easily lets teams use it if they have different technical abilities. Collaboration has changed the way our marketing campaign is developed to allow instant feedback and brainstorming, which captures creative momentum. I am also quite impressed with how the sharing functionality does not compromise document formatting, whether in the case of marketing literature that is visually impactful and consistent with stakeholders.

What do you dislike most about this product?

Sometimes, the mobile application has a sync delay and as a result, vital notifications are ignored while launching critical campaigns.

What recommendations would you give to someone considering this product?

Workplace from Meta has completely changed the way our marketing department operates, reducing communication breaks that had previously choked the creativity and responsiveness of our department. In our most recent product launch, the platform allowed us to change messaging strategy within hours and not days after receiving unexpected competitor intelligence. What really stands out is the way the tool has personified our increasingly distant workplace with video clips and reaction features, restoring a sense of team despite the physical separation. It has become the digital pulse of our marketing activity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adekemi A.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

A Good Collaboration Platform with Room to Grow.

Likeliness to Recommend

10 /10

What differentiates Workplace from Meta from other similar products?

It boosts advanced search capabilities and AI powered chatbots for employees support.

What is your favorite aspect of this product?

The platform has a user-friendly interface

What do you dislike most about this product?

It has low comprehensive suite of tools enterprise social networking and community building.

What recommendations would you give to someone considering this product?

I would recommend that the person should consider how Workplace from Meta will help integrate with their existing systems and tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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