What is Vonage Business Communications?
Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
78 Likeliness to Recommend
3
Since last award
88 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Vonage Business Communications?
Pros
- Fair
- Altruistic
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Centralized Management Portal
Communications
Web & Desktop Conferencing
Audio Transcription
Call Management
Third-Party Integration
Secure Access
Mobility
Presence IM
Session Border Controller
Speech Access and Personal Assistant
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Quality of Features
Availability and Quality of Training
Business Value Created
Vendor Support
Product Strategy and Rate of Improvement
Vonage Business Communications Reviews
Rachel H.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2022
Good phone service for team business line
Likeliness to Recommend
What differentiates Vonage Business Communications from other similar products?
Multiple team members can check the line and be logged in at the same time. We're also able to use the same line simultaneously, making it a great tool for a small team.
What is your favorite aspect of this product?
I like that we were able to access the phone line on multiple phones and computers. This allowed us as team members to choose which messages were most relevant for us to respond to individually. It can also show other team members which messages have been addressed and which ones still warrant a response. We needed to be able to call and text with clients but also to access these messages when we were away from the office. Because we could all have the Vonage app on our phones, anyone was able to answer messages/calls no matter where they were at. It also allows us to see what messages have been responded to so that our office manager knows w
What do you dislike most about this product?
The Do Not Disturb function doesn't really work. I would try to this function when I was away from the office but I would still receive messages throughout the day. This meant I would have to physically log out of the app anytime I wanted a break from the onslaught of messages we would get from clients.
What recommendations would you give to someone considering this product?
Overall, it's a well priced tool that allows you to have a business line but access it from your personal mobile or computer. It you have a small team who needs to be able to use the line when not at the office, it could be a good fit! If you're away from reliable internet though, the call quality can be a bit iffy.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
