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Volusion LLC

Volusion

Composite Score
5.6 /10
CX Score
5.8 /10
Category
Volusion
5.6 /10

What is Volusion?

Volusion provides an all-in-one ecommerce solution for all business types, ranging from startups to large enterprises. Since 1999, Volusion has been committed to connecting people with innovative and powerful commerce solutions to empower their business growth.

Company Details


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Volusion Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Volusion.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

68 Likeliness to Recommend

Up 7
Since last award

88 Plan to Renew

Up 4
Since last award

60 Satisfaction of Cost Relative to Value

Up 6
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
49%
Negotiation and Contract:
46%
Conflict Resolution:
59%
Strategy & Innovation:
38%
Service Experience:
55%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+50 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Volusion?

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16% Negative
12% Neutral
72% Positive

Pros

  • Respectful
  • Fair
  • Trustworthy
  • Acts with Integrity

Cons

  • Less Inspiring
  • Leverages Incumbent Status
  • Under Delivered

Feature Ratings

Average 66

Order Management

78

Content Management

72

Payment Processing

68

Retargeting Capabilities

67

Catalog Management

67

Predictive Recommendations

64

Reporting and Analytics

63

Content Localization

62

Microsite Management

60

Integrated Search

59

Order Portal

58

Vendor Capability Ratings

Average 60

Business Value Created

71

Usability and Intuitiveness

68

Ease of Implementation

66

Quality of Features

62

Ease of IT Administration

59

Availability and Quality of Training

58

Vendor Support

58

Ease of Data Integration

57

Breadth of Features

54

Product Strategy and Rate of Improvement

53

Ease of Customization

53

Volusion Reviews

Karan M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Great Platform with Room for Improvement.

Likeliness to Recommend

9 /10

What differentiates Volusion from other similar products?

Volusion stands out from other similar platforms due to the following differentiators: Transaction Fees,Integrated Payment Processing, Simplified Product Management, In-Depth Analytics, Drag-and-Drop Builder

What is your favorite aspect of this product?

Volusion differentiates itself from other similar products with the following unique aspects: All-in-One Platform, Ease of Use, Affordable Pricing, Customizable.

What do you dislike most about this product?

User Interface, Limited Features, Multi-Language Support

What recommendations would you give to someone considering this product?

Evaluate Your Business Needs, Test the Free Trial, SEO Tools, Plan for Growth

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Ishwar P.

  • Role: Operations
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Volusion comes with an excellent feature set

Likeliness to Recommend

8 /10

What differentiates Volusion from other similar products?

Volusion offers a mobile app so you can manage your store on the go

What is your favorite aspect of this product?

Mobile app

What do you dislike most about this product?

SEO and design options are poor.

What recommendations would you give to someone considering this product?

mobile app could be more prompt.

Pros

  • Saves Time
  • Fair
  • Includes Product Enhancements
  • Appreciates Incumbent Status

Sakil M.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Will help you manage your online store

Likeliness to Recommend

8 /10

What differentiates Volusion from other similar products?

Use a single platform to manage everything

What is your favorite aspect of this product?

User friendliness

What do you dislike most about this product?

Too many customization options, I believe it could be less than fifty percent what they are offering now.

What recommendations would you give to someone considering this product?

If you willing to organize your online store, it would be one of the best solution available in the market at this moment. You can at least try their demo version and learn about your usability

Pros

  • Trustworthy
  • Fair
  • Helps Innovate
  • Continually Improving Product

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