TravelBank Customer Reviews 2024

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TravelBank

Composite Score

7.2 /10

CX Score

7.4 /10

7 Reviews Write a Review

What is TravelBank?

TravelBank helps reduce costs with expense tracking software. It is an all-in-one expense management and travel platform. TravelBank helps reduce company expenditure by 30% on average while improving employee happiness through a user-friendly design, fast expense reimbursements, and travel rewards program. Businesses can design and deploy custom travel and work from home expense policies with ease, and create a baseline for spend that matches the needs of an organization. TravelBank's platform guides employees to stay within their company budget, so financial admins and decision-makers can focus on the core business, not the nuances of a company policy.

Company Details

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TravelBank Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TravelBank?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 77

Self-Service

Notifications/Alerts/Updates

Mobile

Bank/Credit Card Integration

Itinerary Management

Travel and Accommodation Booking

Rate Tracking

Expense Automation

Policy Configuration/Implementation

Expense Management

Savings Optimization

Vendor Capability Ratings

Average 76

Quality of Features

Vendor Support

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

TravelBank Reviews

Role: Vendor Management
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2024

Easy tool to implement

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Oscar P.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use and reliable!

Likeliness to Recommend

8 /10

What differentiates TravelBank from other similar products?

Travel bank has a clean and intuitive interface that enables access across the company to continue using this platform for all expenses.

What is your favorite aspect of this product?

The UI’s clean and intuitive appearance.

What do you dislike most about this product?

Too many features without enough explanation on what and who these features are for.

What recommendations would you give to someone considering this product?

Travel bank may be pricier than their competitors. Consider how often your employees will use this product. I’ve used it on a monthly basis and found it very much worth it.

Pros

Saves Time
Reliable
Performance Enhancing
Trustworthy

Cons

Less Caring
Less Generous
Charges for Enhancements

Shellane G.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Efficient Travel and Expense Management Solution

Likeliness to Recommend

10 /10

What differentiates TravelBank from other similar products?

TravelBank stands out with its unique combination of expense tracking and travel booking, AI-powered expense reporting, budget management, rewards incentives, vendor negotiation, mobile accessibility, real-time analytics, integration capabilities, policy enforcement, and customer support. Thumbs up!!

What is your favorite aspect of this product?

Expenses and Booking flights

What do you dislike most about this product?

The new user interface but I figured it out

What recommendations would you give to someone considering this product?

I would recommend to Consider these steps when evaluating TravelBank: 1. Assess your needs. 2. Explore features. 3. Request a demo or trial. 4. Ensure customization. 5. Provide training. 6. Analyze costs. 7. Seek user feedback. 8. Check integration. 9. Review data security. 10. Evaluate customer support.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

TravelBank

What is TravelBank?

Company Details

Need Assistance?

TravelBank Ratings

85 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love TravelBank?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

Expense Automation Recording, tracking, and approval of expenses including reimbursement of costs incurred on personal credit cards are automated within the software.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

TravelBank Reviews

Easy tool to implement

Likeliness to Recommend

Pros

Oscar P.

Easy to use and reliable!

Likeliness to Recommend

Pros

Cons

Shellane G.

Efficient Travel and Expense Management Solution

Likeliness to Recommend

Pros

Title

Feature Ratings

Self-Service

Notifications/Alerts/Updates

Mobile

Bank/Credit Card Integration

Itinerary Management

Travel and Accommodation Booking

Rate Tracking

Expense Automation

Policy Configuration/Implementation

Expense Management

Savings Optimization

Vendor Capability Ratings

Quality of Features

Vendor Support

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration