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SurveySparrow Inc

SurveySparrow

8.4 /10
Category
SurveySparrow
8.4 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details


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Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

90 Likeliness to Recommend

94 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

0% Negative
6% Neutral
94% Positive

Pros

  • Trustworthy
  • Unique Features
  • Saves Time
  • Client Friendly Policies

Feature Ratings

Average 87

Templates & Question Library

90

Questionnaire Design/Survey Builder

90

Customizable Branding

89

Collaboration

89

Multi-Media Support

89

Multi-Channel Distribution

88

Role and User Management

88

Branching and Logic

87

APIs and Integration

87

3rd-Party Integrations

86

Data Analysis and Visualization

86

Vendor Capability Ratings

Average 86

Business Value Created

91

Usability and Intuitiveness

91

Ease of Implementation

89

Vendor Support

88

Quality of Features

87

Product Strategy and Rate of Improvement

86

Ease of IT Administration

85

Ease of Data Integration

85

Breadth of Features

84

Ease of Customization

83

Availability and Quality of Training

81

SurveySparrow Reviews

Monika R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Unique look&feel

Likeliness to Recommend

7 /10

What differentiates SurveySparrow from other similar products?

The easiness and intuitiveness of a survey creation - this tool almost builds your questionnaires for you. And the end result pleases your eyes. The other thing is automatic translations of the survey, that you can later correct manually. Engaging Google Translate in the process really saves the time, if you have to prepare your surveys in various language versions. What I also like is various ways to recruit participants, either you want to send them the link, embed your survey on the website, display it on mobile - it's all there.

What is your favorite aspect of this product?

Definitely the modern look, and "conversational" survey style (it may look a bit like a chat, but it doesn't have to, you can choose more conventional way of displaying questions).

What do you dislike most about this product?

Not enough question types and logic for my needs. I had to change to more average looking, but offering more options tool. NPS survey tool is separated from a main survey software. So even having the most expensive plan you have to pay extra for NPS research. Not cool. You can't bulk import survey questions from a text file or doc.

What recommendations would you give to someone considering this product?

Take a trial and decide, if the tool is enough for you. If you expect fancy looking, attractive surveys, and don't require very sophisticated logic or complicated piping, you will enjoy Survey Sparrow for sure.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Hildah K.

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Informative, Digital Research Program

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

SurveySparrow allows us create personalized questions for survey process, which is vital in getting personalized and correct research. Besides, SurveySparrow works even on mobile phones, which is an important improvement on compatibility.

What is your favorite aspect of this product?

SurveySparrow is a vital driver in collecting information, and it has the opportunity for employees engagement. Also, SurveySparrow is based online, hence, universally attainable. Finally, there is the notification part, which is crucial in identifying a change.

What do you dislike most about this product?

SurveySparrow brought a more robust way in dealing with research, where we attain detailed, informative, and fully helpful research details form the clients, employees, or any other person. Also, SurveySparrow takes corrections with pure heart, and make changes when due.

What recommendations would you give to someone considering this product?

SurveySparrow is a significant data collection tool, that improves the operational nature of a firm, and acts a basics in transforming companies through taking proper decisions. There is the credibility aspect that comes from SurveySparrow, therefore, a nice choice of program.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lamark L.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Quality Surveys from SurveySparrow

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

Mobile support is one big win for SurveySparrow, as many people requires the version for smartphones. Again, GPRS connect is another feature which SurveySparrow introduced, and it assisted us in identifying the exact location for the interviewee.

What is your favorite aspect of this product?

SurveySparrow is a famous, acceptable and informative research application. Besides, it gives us the most raw and accurate data from the players, more so the employers, which acts as an engagement platform.

What do you dislike most about this product?

SurveySparrow is ordained with the spirit of satisfaction, and there is efficiency in collecting information, with the order that is required. The challenges side is well resolved and only the optimal operational success is left behind.

What recommendations would you give to someone considering this product?

SurveySparrow has a comprehensive way for collecting data from the source, by reaching out to them, and with a lot of respect request for better and honest responses. The inclusion of all research features is also an improvement on our side.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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