What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
94 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Unique Features
- Saves Time
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Collaboration
Multi-Media Support
Customizable Branding
Multi-Channel Distribution
Role and User Management
Branching and Logic
APIs and Integration
Data Analysis and Visualization
3rd-Party Integrations
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
Also Featured in...
SurveySparrow Reviews
Oindrila M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jun 2021
Makes surveys an easy and interesting affair
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Very easy-to-use interface with great templates. Specially love the chat templates.
What is your favorite aspect of this product?
Beautiful Chat templates
What do you dislike most about this product?
Pricing is a bit much
What recommendations would you give to someone considering this product?
Explore the templates and questionnaire logic
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Monika R.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2021
Unique look&feel
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
The easiness and intuitiveness of a survey creation - this tool almost builds your questionnaires for you. And the end result pleases your eyes. The other thing is automatic translations of the survey, that you can later correct manually. Engaging Google Translate in the process really saves the time, if you have to prepare your surveys in various language versions. What I also like is various ways to recruit participants, either you want to send them the link, embed your survey on the website, display it on mobile - it's all there.
What is your favorite aspect of this product?
Definitely the modern look, and "conversational" survey style (it may look a bit like a chat, but it doesn't have to, you can choose more conventional way of displaying questions).
What do you dislike most about this product?
Not enough question types and logic for my needs. I had to change to more average looking, but offering more options tool. NPS survey tool is separated from a main survey software. So even having the most expensive plan you have to pay extra for NPS research. Not cool. You can't bulk import survey questions from a text file or doc.
What recommendations would you give to someone considering this product?
Take a trial and decide, if the tool is enough for you. If you expect fancy looking, attractive surveys, and don't require very sophisticated logic or complicated piping, you will enjoy Survey Sparrow for sure.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Hildah K.
- Role: Operations
- Industry: Utilities
- Involvement: End User of Application
Submitted May 2021
Informative, Digital Research Program
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
SurveySparrow allows us create personalized questions for survey process, which is vital in getting personalized and correct research. Besides, SurveySparrow works even on mobile phones, which is an important improvement on compatibility.
What is your favorite aspect of this product?
SurveySparrow is a vital driver in collecting information, and it has the opportunity for employees engagement. Also, SurveySparrow is based online, hence, universally attainable. Finally, there is the notification part, which is crucial in identifying a change.
What do you dislike most about this product?
SurveySparrow brought a more robust way in dealing with research, where we attain detailed, informative, and fully helpful research details form the clients, employees, or any other person. Also, SurveySparrow takes corrections with pure heart, and make changes when due.
What recommendations would you give to someone considering this product?
SurveySparrow is a significant data collection tool, that improves the operational nature of a firm, and acts a basics in transforming companies through taking proper decisions. There is the credibility aspect that comes from SurveySparrow, therefore, a nice choice of program.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
