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ServiceNow Asset Management Logo Award Winner Product Badge
ServiceNow Asset Management Logo Award Winner Product Badge
ServiceNow

ServiceNow Asset Management

Composite Score
7.7 /10
CX Score
8.0 /10
Category
ServiceNow Asset Management
7.7 /10

What is ServiceNow Asset Management?

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

Company Details


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Awards & Recognition

ServiceNow Asset Management won the following awards in the IT Asset Management - Enterprise category

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ServiceNow Asset Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Asset Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Asset Management?

1% Negative
7% Neutral
92% Positive

Pros

  • Security Protects
  • Reliable
  • Caring
  • Enables Productivity

Feature Ratings

Average 77

End to End Lifecycle Management

83

Analytics and Reporting

81

Software Recognition Library

77

Data Center Analytics

77

Advanced License Management

76

Cloud License Management

76

Data Import Export and Aggregation

75

Decentralized Management

75

Software Usage Metering

74

Integrated Discovery

72

Financial Analysis

71

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Quality of Features

80

Breadth of Features

79

Business Value Created

79

Ease of Customization

78

Vendor Support

78

Ease of Implementation

78

ServiceNow Asset Management Reviews

Mohammad J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Easy to use and user friendly.

Likeliness to Recommend

10 /10

What differentiates ServiceNow Asset Management from other similar products?

Its user friendly and easy to integrate, and provides optimisation, reporting and automation features. Other tools are not easy to integrate also its quite complex as per console. Enduser prospective- easy to use and if you provide training then people grab it easily.

What is your favorite aspect of this product?

Its console and reporting features

What do you dislike most about this product?

Nothing so far but always there is area of improvement so team can focus on reporting stuff.

What recommendations would you give to someone considering this product?

Easy to use and user friendly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jul 2023

Best application to manage the Assets

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Devibala S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Best Asset management application for large orgs !

Likeliness to Recommend

9 /10

What differentiates ServiceNow Asset Management from other similar products?

Inventory and incident managements are handled really well compared to other applications. The dashboards are so unique and have data for right KPI's for any company.

What is your favorite aspect of this product?

The application uses the cloud infrastructure and uses it to scale the product for the better performance . This help to handle large volume of assets end to end .

What do you dislike most about this product?

There should be an option to integrate with other asset management applications so the dashboards can be built with other asset management data as well.

What recommendations would you give to someone considering this product?

Consider this product if you are a large enterprise and looking for a end to end asset management tracking !

Pros

  • Performance Enhancing
  • Security Protects
  • Helps Innovate
  • Reliable