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Salesforce Starter Logo
Salesforce Starter Logo
Salesforce.com Inc

Salesforce Starter

Composite Score
8.1 /10
CX Score
8.3 /10
Category
Salesforce Starter
8.1 /10

What is Salesforce Starter?

Sell more at record speed with Starter (formerly Sales Cloud Essentials) — and leave data entry in the dust. With Salesforce, speed, intelligence, and personalization doesn't stop at the desktop. Access and update your data anytime with the Salesforce mobile app. Easily follow up on leads, identify key contacts, and more. See an easy, customizable view of of all your sales details in Lightning, the latest version of Salesforce.

Company Details


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Awards & Recognition

Salesforce Starter won the following awards in the Customer Relationship Management - Small Business category

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Salesforce Starter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Starter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

94 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Starter?

2% Negative
7% Neutral
91% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Altruistic
  • Security Protects

Feature Ratings

Average 83

Sales Management

86

Lead Management

85

Account and Contact Management

84

Customer Service Management

82

Activity and Workflow Management

82

Mobile

82

Analytics and Reporting

81

Collaboration

79

Marketing Management

79

Quote Contract and Proposal

78

Telephony and Call Center Management

76

Vendor Capability Ratings

Average 81

Ease of Customization

84

Business Value Created

84

Breadth of Features

84

Usability and Intuitiveness

83

Ease of Implementation

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Quality of Features

79

Vendor Support

79

Ease of IT Administration

78

Salesforce Starter Reviews

Parvez k.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

The best CRM platfrom used in almost all Industry.

Likeliness to Recommend

9 /10

What differentiates Salesforce Starter from other similar products?

Being a CRM platform, business growth is a very essential aspect. This platform allows us to track sales lifecycle, updates, delegate cases, the follow-up process, and much more which is not easily possible by human effort. Easy to work on the sales opportunities and keep a track of them through alerts. I can fetch the customized reports as well. Customization of field based on customer need is also a very important factor and trust me due to customization only this platform beating all other competitors. Most organizations are using Salesforce Cloud CRM to expedite growth and of course, credit goes to UI friendliness of the cool Dashboard.

What is your favorite aspect of this product?

Integration with third parties and multi-platform & multi-language support adds greater value to this product. Integrates with practically anything (especially in combination with MuleSoft, which they now own) Trailhead provides excellent, free training to anyone. Even I did integration with MS Outlook, DocuSign, Skype for business and many more third-party applications. A superb report format that provides very detailed information with graphical and numerical representations. Even this platform helps us to send emails and manage calls with the customer because the clarity of data also helps us to know how many cases done so far very easily.

What do you dislike most about this product?

Flexibility is a double-edged sword, this platform is capable to do complex customization based on customer need but at the same time, execution complexity increases especially on lower-end memory devices. I personally observed performance issue on Android lower-end devices. License cost is a bit high but it’s no big concern because to have branded and reliable customer relationship management platform needs to invest a little more.

What recommendations would you give to someone considering this product?

It will be very effective If someone is looking for the most flexible CRM platform which is capable of any kind of customization according to business need and also ready to work with any other third-party platform. I have also integrated Salesforce with ServiceNow so that any issue reported by customers in Salesforce automatically gets logged in service now as well.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

Mohsin K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

The best robust and secure platform for CRM.

Likeliness to Recommend

9 /10

What differentiates Salesforce Starter from other similar products?

There are many more essential features that make this platform the most reliable and secure platform. According to me, integration and customisation features are the biggest assets for this platform. We can do the nth layer of customisation. Being a customer relationship management platform, business requirement variation is very high which leads to customisation and this platform handled customisation very beautifully. Integration with third-parties applications is also seamless and effective which reduce human manual efforts. I did integration with DocuSign, MSOutlook, "Skype for Business", etc seamlessly which is helpful in daily Work-life

What is your favorite aspect of this product?

My favourite aspect of this product is the "Ease of use". I really love the simplicity of this application. Due to the super cool magical dashboard, customisation till the nth layer is possible based on customer need. Each page has intuitive elements that are why likewise it is so neat and clean. Along with the dashboard, reports, campaigns, leads, etc. are easily accessible as well. This platform helps us to send emails and manage calls with the customer because the clarity of data also helps us to know how many cases done so far easily and post doing. Importantly this is a cloud-based platform that makes it strong secure and reliable.

What do you dislike most about this product?

I am a big fan of this application and at this point in time, I don't have any hate or dislike for this application. With the help of this application only we eliminate most of the manual processes which eventually reduces human efforts. I already mentioned UI/UX issues, especially on the Android family. Android family is an open-source platform to build the mobile application and it's hard to manage 100% user-friendliness on all Android size devices. Being a UI/UX developer, I understand this UI/UX issue is a generic issue but still team should keep trying to make it good. The good thing is UI issue does not come with less customisation.

What recommendations would you give to someone considering this product?

Salesforce is the world best CRM platform which is powered by AI. This platform is getting used in almost all industries. This is also very helpful to grow your startup or small business. So without any hesitation please go for it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Shahnawaz A.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

The best secure and reliable CRM platform.

Likeliness to Recommend

10 /10

What differentiates Salesforce Starter from other similar products?

A superb report format that provides very detailed information with graphical and numerical representations. Even this platform helps us to send emails and manage calls with the customer because the clarity of data also helps us to know how many cases done so far very easily and post doing all report is ready. A layman can use a lot of hidden features of Salesforce CRM by using trailblazer activities which help to get to know "How to use different features of CRM". Salesforce eliminates all unnecessary human effort and makes life so easy during working which is the very first expectation from any software. Really I love this software.

What is your favorite aspect of this product?

The best thing about Salesforce CRM is customisation according to need. Though my company is a leading large company, therefore, customisation plays a vital role based on business needs. This platform integrates another third party application which is also very helpful for us. Everything is organised very nicely. Especially integration of DocuSign eSignature for a digital signature on the final report is really seamless. Integration with the meetings platform is also required too much these days, I integrated Skype without any issue. With its intuitive UI, this platform has become super user-friendly, all credit goes to the magical dashboard

What do you dislike most about this product?

As of now, there is no critical issue I faced till now. But I would like to mention one point which is gonna helpful for everyone. If more customisation then UI should be dynamically designed based on customer need which is working perfectly fine. But sometimes I feel a little UI issue in a mobile application where screen size is small and a lot of variants of mobile screens are available. So, the Salesforce team should focus on small size device customisation should look perfect because that is directly or indirectly involved essential generated report. But trust me, according to my current need I did not face any issue even on mobile.

What recommendations would you give to someone considering this product?

We used Salesforce to streamline our sales process, customer onboarding, and implementation. Everyone from sales, pre-sales engineering, customer success and GMs, actively use Salesforce at our organisation so please try once this platform will change your life.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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