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Salesforce Starter Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Starter

Composite Score
8.1 /10
CX Score
8.3 /10
Category
Salesforce Starter
8.1 /10

What is Salesforce Starter?

Sell more at record speed with Starter (formerly Sales Cloud Essentials) — and leave data entry in the dust. With Salesforce, speed, intelligence, and personalization doesn't stop at the desktop. Access and update your data anytime with the Salesforce mobile app. Easily follow up on leads, identify key contacts, and more. See an easy, customizable view of of all your sales details in Lightning, the latest version of Salesforce.

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Awards & Recognition

Salesforce Starter won the following awards in the Customer Relationship Management - Small Business category

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Salesforce Starter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Starter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Starter?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Altruistic
  • Trustworthy

Feature Ratings

Average 83

Sales Management

85

Lead Management

84

Account and Contact Management

84

Activity and Workflow Management

83

Customer Service Management

82

Mobile

82

Analytics and Reporting

81

Collaboration

80

Marketing Management

79

Quote Contract and Proposal

79

Telephony and Call Center Management

76

Vendor Capability Ratings

Average 81

Ease of Customization

85

Business Value Created

83

Usability and Intuitiveness

83

Breadth of Features

82

Availability and Quality of Training

82

Ease of Implementation

81

Quality of Features

80

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Vendor Support

79

Ease of IT Administration

77

Salesforce Starter Reviews

Lily M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Have used and it is very helpful day to day

Likeliness to Recommend

9 /10

What differentiates Salesforce Starter from other similar products?

Name brand recognition

What is your favorite aspect of this product?

So much functionality

What do you dislike most about this product?

Sometimes hard to customize

What recommendations would you give to someone considering this product?

Make sure you have good data importing into it otherwise it's just a CRM

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Christine D.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

"Fantastic product!"

Likeliness to Recommend

10 /10

What differentiates Salesforce Starter from other similar products?

It is very user friendly and easy to use

What is your favorite aspect of this product?

Better UI and features and capabilities in the CRM

What do you dislike most about this product?

It can be cumbersome when there are releases

What recommendations would you give to someone considering this product?

Definitely a go to for Account Management

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Luis A.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Increase your sales with SalesForce

Likeliness to Recommend

9 /10

What differentiates Salesforce Starter from other similar products?

SalesForce is a product with which we can increase sales in different ways. It is excellent for creating visualizations on official product pages and reinforcing the strategies we apply. This platform gives us very good options to predict the percentage of sales achieved which allows us to see which distribution option in the labor field is more viable for each product.

What is your favorite aspect of this product?

It shows us statistics with real numbers and automatic predictions. Brings us closer to customers by engaging in conversations about service and product quality which generates great trust and good loyalty. Promotes production increase as it has channels and options available to contact new suppliers and partners.

What do you dislike most about this product?

SalesForce is characterized by helping its users to get better results, but the platform should have a professional assistance that is focused on explaining each area of the page as its interface is a bit difficult to understand if you do not have the necessary experience.

What recommendations would you give to someone considering this product?

Although your reports can be exported if the client requires it, there should be an option to keep the backup via email. Create instructional tutorials on the correct use of the platform. Generate a guide of frequently asked questions or tips to improve the strategies and campaigns created by users and lastly, if possible, update the application so that functions such as editing graphics and sharing screens are possible.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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