This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)
Salesforce Starter Logo
Salesforce Starter Logo
Salesforce.com Inc

Salesforce Starter

Composite Score
8.1 /10
CX Score
8.3 /10
Category
Salesforce Starter
8.1 /10

What is Salesforce Starter?

Sell more at record speed with Starter (formerly Sales Cloud Essentials) — and leave data entry in the dust. With Salesforce, speed, intelligence, and personalization doesn't stop at the desktop. Access and update your data anytime with the Salesforce mobile app. Easily follow up on leads, identify key contacts, and more. See an easy, customizable view of of all your sales details in Lightning, the latest version of Salesforce.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Salesforce Starter won the following awards in the Customer Relationship Management - Small Business category

Filter By

Salesforce Starter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Starter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

94 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Starter?

2% Negative
7% Neutral
91% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Altruistic
  • Security Protects

Feature Ratings

Average 83

Sales Management

86

Lead Management

85

Account and Contact Management

84

Customer Service Management

82

Activity and Workflow Management

82

Mobile

82

Analytics and Reporting

81

Collaboration

79

Marketing Management

79

Quote Contract and Proposal

78

Telephony and Call Center Management

76

Vendor Capability Ratings

Average 81

Ease of Customization

84

Business Value Created

84

Breadth of Features

84

Usability and Intuitiveness

83

Ease of Implementation

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Quality of Features

79

Vendor Support

79

Ease of IT Administration

78

Salesforce Starter Reviews

swapnasis m.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Best CRM to support clients to improvise growth.

Likeliness to Recommend

9 /10

What differentiates Salesforce Starter from other similar products?

The ability to customise your fields according to your organisation's needs is the best and most likeable feature for me. Even on the extreme level of customisation, the user-friendliness of this platform is super cool. Navigation between screens is very smooth because the element of each page is too intuitive, which makes it a neat and clean screen. The visual representation of a super cool dashboard division-wise is the greatest strength. This platform allows us to create our customised dashboard based on client needs using the drag & drop feature, and also I can fetch the custom reports as well. Very easy to send contracts to your client

What is your favorite aspect of this product?

Undoubtedly, this platform is built to reduce human effort, and trust me. Salesforce CRM is one of the leading companies in the market, making human life effortless. We've been using service cloud for years, implementing integration to our contact centre, migrating our knowledge base into the CRM, and adding chatbot and chat functionality. Salesforce CRM is available on all the most valuable platforms. I have used this platform on Windows, Mac, mobile, and Tablets. The best part is there is no limitation of setup feature irrespective of platform. It has a lot of data stores associated with clients like URLs, phone calls, notes, notes, images.

What do you dislike most about this product?

So far, so good. I did not face any critical or major issues. But it would be good to make this platform flexible with any VoIP vendor. Also, it took me a little while to figure out timezone settings so that I see the dates as per my local timezone. The search feature can also be improved for better and fast access. Rest all working well for me.

What recommendations would you give to someone considering this product?

No need for any recommendations as this platform is getting used in almost every industry. Salesforce CRM is a very secure and trusted platform to track sales opportunities and touch-points with prospects related to those opportunities. Working with vendors to integrate their tools to improve sales intelligence as well as the proposal and contracting process. The data is rich and effective. We also can execute very effective outbound work using the integration with outreach.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Effective Service

Luis A.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Increase your sales with SalesForce

Likeliness to Recommend

9 /10

What differentiates Salesforce Starter from other similar products?

SalesForce is a product with which we can increase sales in different ways. It is excellent for creating visualizations on official product pages and reinforcing the strategies we apply. This platform gives us very good options to predict the percentage of sales achieved which allows us to see which distribution option in the labor field is more viable for each product.

What is your favorite aspect of this product?

It shows us statistics with real numbers and automatic predictions. Brings us closer to customers by engaging in conversations about service and product quality which generates great trust and good loyalty. Promotes production increase as it has channels and options available to contact new suppliers and partners.

What do you dislike most about this product?

SalesForce is characterized by helping its users to get better results, but the platform should have a professional assistance that is focused on explaining each area of the page as its interface is a bit difficult to understand if you do not have the necessary experience.

What recommendations would you give to someone considering this product?

Although your reports can be exported if the client requires it, there should be an option to keep the backup via email. Create instructional tutorials on the correct use of the platform. Generate a guide of frequently asked questions or tips to improve the strategies and campaigns created by users and lastly, if possible, update the application so that functions such as editing graphics and sharing screens are possible.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Christine D.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

"Fantastic product!"

Likeliness to Recommend

10 /10

What differentiates Salesforce Starter from other similar products?

It is very user friendly and easy to use

What is your favorite aspect of this product?

Better UI and features and capabilities in the CRM

What do you dislike most about this product?

It can be cumbersome when there are releases

What recommendations would you give to someone considering this product?

Definitely a go to for Account Management

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Salesforce Starter Comparisons