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Salesforce Starter Logo
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Salesforce.com Inc

Salesforce Starter

Composite Score
8.1 /10
CX Score
8.3 /10
Category
Salesforce Starter
8.1 /10

What is Salesforce Starter?

Sell more at record speed with Starter (formerly Sales Cloud Essentials) — and leave data entry in the dust. With Salesforce, speed, intelligence, and personalization doesn't stop at the desktop. Access and update your data anytime with the Salesforce mobile app. Easily follow up on leads, identify key contacts, and more. See an easy, customizable view of of all your sales details in Lightning, the latest version of Salesforce.

Company Details


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Awards & Recognition

Salesforce Starter won the following awards in the Customer Relationship Management - Small Business category

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Salesforce Starter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Starter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

94 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Starter?

2% Negative
7% Neutral
91% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Altruistic
  • Security Protects

Feature Ratings

Average 83

Sales Management

86

Lead Management

85

Account and Contact Management

84

Customer Service Management

82

Activity and Workflow Management

82

Mobile

82

Analytics and Reporting

81

Collaboration

79

Marketing Management

79

Quote Contract and Proposal

78

Telephony and Call Center Management

76

Vendor Capability Ratings

Average 81

Ease of Customization

84

Business Value Created

84

Breadth of Features

84

Usability and Intuitiveness

83

Ease of Implementation

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Quality of Features

79

Vendor Support

79

Ease of IT Administration

78

Salesforce Starter Reviews

John H.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Great product, bit hard to build reports at first

Likeliness to Recommend

8 /10

What differentiates Salesforce Starter from other similar products?

Ease of use, clarity of reports

What is your favorite aspect of this product?

speed to integrate new data and get good info from existing data

What do you dislike most about this product?

fix the E-mail address glitch

What recommendations would you give to someone considering this product?

good product - will assist you in managing clients and accounts

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Patrick C.

  • Role: C-Level
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

Not Intuitive or Easy to Use

Likeliness to Recommend

7 /10

What differentiates Salesforce Starter from other similar products?

It is an open architecture product that needs someone to create an individualized CRM. It is great if someone has greater needs than mine but it is very costly to have a third party create your CRM. So, for me, open architecture was not necessary or convenient but, for a bigger company with greater needs it is probably a great product.

What is your favorite aspect of this product?

I really do not have one.

What do you dislike most about this product?

There was an inconvenient customer service experience that is not in the U.S. and it can take up to 48 hours for someone to call you back. This process was for the upgrade in customer service. It was not convenient or efficient if I had a quick question. It was not convenient because i never knew when they would call me back. So, if i was on an appointment or on a call and could not answer, I had to go through the process all over again to get a simple questions answered.

What recommendations would you give to someone considering this product?

It is generally for larger companies that wish to spend thousands of dollars to have a third party consultant to create the CRM. It is generally not for the smaller company wishing to use the product immediately. They have an "out of the box" CRM for the financial industry but this too needed additional tailoring to make it work. Much of the CRM was not using financial industry terms but was set up for the general users that may use it in manufacturing or other industries.

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Cons

  • Less Effective Service
  • Less Caring
  • Wastes Time

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