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Salesforce.com Inc

Salesforce Lightning Flow

Composite Score

8.3 /10

CX Score

8.5 /10

42 Reviews Write a Review

What is Salesforce Lightning Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details

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Awards & Recognition

Salesforce Lightning Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

4 Top Rated Features

2023

Salesforce Lightning Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Lightning Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Lightning Flow?

3% Negative

1% Neutral

96% Positive

Pros

Enables Productivity
Respectful
Reliable
Acts with Integrity

Feature Ratings

Average 83

Low-Code Automation

Customizable Performance Dashboards

Process Automation Templates

In-App Automated Workflows

Process Workflow Designer

Permissions and Governance

Content Management

BPMN Compliance

Mobile Support

Collaboration

Real-time Process Analysis

Vendor Capability Ratings

Average 82

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Salesforce Lightning Flow Reviews

Andrey G.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Nice features

Likeliness to Recommend

9 /10

What differentiates Salesforce Lightning Flow from other similar products?

Reliable solution

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Non applicable

What recommendations would you give to someone considering this product?

Evaluate options available

Pros

Caring
Saves Time
Respectful
Efficient Service

Karthik R.

Role: Industry Specific Role
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Continuous Improvement Needed for Salesforce Light

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

Lightning Flow provides a visual workflow designer that allows users to map out their processes, define decision points, and create dynamic interactions using a graphical interface

What is your favorite aspect of this product?

one notable aspect of Salesforce Lightning Flow is its seamless integration with the Salesforce ecosystem. This integration allows users to leverage their existing Salesforce data and processes, streamlining workflow automation and enhancing productivity within their organization. Additionally, the user-friendly interface and visual workflow designer make it accessible for users with varying levels of technical expertise to create and customize automated processes efficiently

What do you dislike most about this product?

one potential area of improvement for Salesforce Lightning Flow could be its learning curve for more complex workflows. While the platform offers a user-friendly interface, users may still encounter challenges when building intricate processes or dealing with advanced scenarios. Improving documentation, providing additional training resources, or enhancing guided assistance features could help address this issue and make the platform even more accessible to users of all skill levels.

What recommendations would you give to someone considering this product?

Before building workflows, carefully plan out your processes, including decision points, data requirements, and user interactions. This will ensure that your workflows are well-designed and efficient.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Camila C.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Salesforce Lightning Flow

What is Salesforce Lightning Flow?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Salesforce Lightning Flow Ratings

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce Lightning Flow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Content Management Includes collaboration, check-in/check-out, and version control.

BPMN Compliance Process workflow design compliance with the latest Business Process Model and Notation standard.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Salesforce Lightning Flow Reviews

Andrey G.

Nice features

Likeliness to Recommend

Pros

Karthik R.

Continuous Improvement Needed for Salesforce Light

Likeliness to Recommend

Pros

Camila C.

Likeliness to Recommend

Pros

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Feature Ratings

Low-Code Automation

Customizable Performance Dashboards

Process Automation Templates

In-App Automated Workflows

Process Workflow Designer

Permissions and Governance

Content Management

BPMN Compliance

Mobile Support

Collaboration

Real-time Process Analysis

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Ease of IT Administration