What is Salesforce Lightning Flow?
Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSalesforce Lightning Flow Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce Lightning Flow.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Lightning Flow?
Pros
- Enables Productivity
- Respectful
- Reliable
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Low-Code Automation
Customizable Performance Dashboards
Process Automation Templates
In-App Automated Workflows
Process Workflow Designer
Permissions and Governance
Content Management
BPMN Compliance
Mobile Support
Collaboration
Real-time Process Analysis
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Ease of IT Administration
Salesforce Lightning Flow Reviews
Heath B.
- Role: Finance
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Aug 2024
Fantastic product!
Likeliness to Recommend
What differentiates Salesforce Lightning Flow from other similar products?
SalesForce has great reporting that can be used to analyze and make business decisions.
What is your favorite aspect of this product?
SalesForce has a great dashboard and can be easily customized.
What do you dislike most about this product?
There have been very few updates and product improvements.
What recommendations would you give to someone considering this product?
Overall, a great marketing and sales platform. Highly recommended!
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
Sanya M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
Powerful for sales and data-oriented organizations
Likeliness to Recommend
What differentiates Salesforce Lightning Flow from other similar products?
It has a very neat UI. What I love about the tool is that it integrates with a lot of other products and makes data flow very simple. Even when we purchase other tools, we look for a salesforce integration mandatorily. It is surely a one-stop shop for all our customer and account information in my company.
What is your favorite aspect of this product?
I really like that we can have customizable tabs and fields according to our organization. For example, our sales team uses it normally to track new opportunities, their revenue, details of the sale, etc. For my team (customer success), we can track onboarding, csats, even trigger automated emails to clients. It's a multi-purpose magic!
What do you dislike most about this product?
With a lot of customisation, can come trouble too. Their low-code tools or sections have some limitations (UI based), eg: fonts, some places drop down can't be added, etc.
What recommendations would you give to someone considering this product?
1. Take a thorough demo. 2. Make sure you have your use-cases ready (majority at least) 3. push in some sample data to see how it works.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ahmet A.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2024
Have to have product for Sales Teams!
Likeliness to Recommend
What differentiates Salesforce Lightning Flow from other similar products?
It is easy to organise and follow up your pipeline as a Salesperson. Also you can create many rapports with different values. The data is transparent and open to everybody in the organisation that use.
What is your favorite aspect of this product?
I can add new accounts, contacts and follow up sales steps with filling notes for each accounts. That helps me a lot to not lost while doing different tasks.
What do you dislike most about this product?
Sometimes filtering some rapports can be quiet annoying and not giving an accurate result that you are looking for.
What recommendations would you give to someone considering this product?
It is very multifunctional CRM and can be very useful to have especially for sales teams.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
