What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Trustworthy
- Acts with Integrity
- Appreciates Incumbent Status
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Sharing Collaboration
Instant Messaging
Granular Access Management
Document Collaboration
Screen Sharing
Task Management
Integration With Productivity Tools
Notifications
Search
Cross Platform Support
Voice and Video Collaboration
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Quality of Features
Ease of Customization
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
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Salesforce Chatter Reviews
Moon A.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2022
Chatter helps communities communicate.
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Chatter's Project Management and Resourcing features are helpful. It is possible to reflect on past actions and decisions by keeping a historical feed associated with a specific activity. Chatter feed and search options can be game-changers if all contributors input data. Its best feature is the ability to link conversations to Salesforce pages. We speed up the conversation by mentioning another user on that page's chatter screen. The goal is to achieve sales collaboration, track records and milestones, and declutter inboxes. It is truly one of a kind compared to other tools available.
What is your favorite aspect of this product?
Chatter is easy to use for anyone. In terms of functionalities, it's a full-fledged messaging app. It's easier to configure and use because it has admin-only, moderation, public groups, workflow, flows, triggers, and process builder features. Our customers can communicate, share insights, and collaborate on business issues. It's best for customer service and problem-solving. It simplifies communication.
What do you dislike most about this product?
Chatter weekly or daily updates can be annoying and turned off, but people still get notifications about it. Also, it’s had a few drawbacks, such as reloading each tab. The chatting features are minimal. In most cases, it's used to compose brief messages. In my opinion, it ought to be required that some improvement be made regarding the issue.
What recommendations would you give to someone considering this product?
Chatter is an easy-to-use tool that boosts Salesforce efficiency. It's easy to take notes, ask questions, and provide information on projects, accounts, and sales opportunities. Easy-to-use for business communications provides Salesforce AppExchange apps and meets business needs. As a result, I highly recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gabriel A.
- Role: Public Sector
- Industry: Government
- Involvement: End User of Application
Submitted Jun 2022
Fantastic app
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Something that I think differentiates Salesforce Chatter from other applications is the security with which they handle the data, here you can upload your information and receive it in the same way, all with the full confidence that it is protected and that no one else will make use of it.
What is your favorite aspect of this product?
My favorite aspect is that I can contact any of my co-workers, at any time of the day, and the app works perfectly. It doesn't matter if I'm sending large files, it still works just as fast.
What do you dislike most about this product?
I think so far I haven't found anything I dislike about the app. The quality is very good, the speed and efficiency are very high, and the cost is also very good if we take into account the variety of tools and utilities that we have at our disposal.
What recommendations would you give to someone considering this product?
I think the most important thing when making good use of the application is to know the tools it offers us, so my recommendation would be to take the time to review each of the utilities that the application has so that when using it in the work area everything is easier and more efficient.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Ismail D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Notifications sent automatically.
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Chatter lets you communicate information, files, and data across your organization. Regardless of your location or function. Chatter allows you to connect, engage, motivate and empower your people. Using linked apps and custom actions makes it easy to collaborate across sales, service cases, campaigns, and projects. You can express your opinions and propose new ideas. Connect product teams by facilitating direct customer feedback on initiatives, products or campaigns.
What is your favorite aspect of this product?
For the following reasons, I suggest Chatter: Teams can communicate and solve problems effectively. To keep things moving on the go, mobile capabilities are beneficial. You can organize employees into groups according to projects or conveniences. Public group content is visible to the company, but private group content is only visible to members of that group.
What do you dislike most about this product?
Salesforce subscriptions are quite expensive.
What recommendations would you give to someone considering this product?
For the following reasons, I suggest Chatter: Teams can communicate and solve problems effectively. To keep things moving on the go, mobile capabilities are beneficial. You can organize employees into groups according to projects or conveniences. Public group content is visible to the company, but private group content is only visible to members of that group.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing