What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
95 Plan to Renew
2
Since last award
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Fair
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
News Feeds, Alerts & Notifications
Mobile
Single Sign-On (SSO)
Surveys and Polling
Employee Directory
Intranet
Application Integration
Instant Messaging
Emergency Notification
Rewards Recognition
Newsletter Creation
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Ease of Customization
Ease of Data Integration
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
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Salesforce Chatter Reviews
Syed Aqib a.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2024
Good in real time collaboration.
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Easily integrate with Salesforce CRM, Good for group discussion. Good iN Knowledge sharing and Notification and alerts
What is your favorite aspect of this product?
Knowledge sharing and group discussion
What do you dislike most about this product?
less integration with external apps.
What recommendations would you give to someone considering this product?
Easily integrate for any team. Enhance training and development process. Easily customizable for optimal collaboration and productivity
Pros
- Reliable
- Saves Time
- Security Protects
- Helps Innovate
Emily K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Oct 2024
Scalable sales solution
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce Chatter is reliable and cost efficient as compared to other platforms.
What is your favorite aspect of this product?
It has customizable templates that enables my team to set sales blogs that align with enterprise products and services. Team collaboration has enhanced productivity and close customer relations.
What do you dislike most about this product?
We have increased sales and profit base since we deployed this platform.
What recommendations would you give to someone considering this product?
This is reliable and standard sales organization tool that can easily lead to sales and marketing growth in business organization.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Inspires Innovation
Khushi R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Salesforce Chatter: Effective Team Collaboration
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce Chatter stands out from other collaboration tools in several key ways. Its deep integration within the Salesforce ecosystem allows users to access and collaborate on CRM data seamlessly without switching between applications. Chatter offers real-time updates and notifications, enabling teams to stay informed and respond quickly to changes and discussions. Users can customize their feeds based on their roles and interests, ensuring they see the most relevant information. Additionally, Chatter facilitates easy file sharing and collaboration on documents, complete with version control and comments, streamlining team workflows
What is your favorite aspect of this product?
My favorite aspect of Salesforce Chatter is its seamless integration with the Salesforce ecosystem. This integration allows users to collaborate directly on CRM data, making it easy to share insights, updates, and files without the need to switch between different applications. This not only enhances productivity but also ensures that teams have access to real-time information, facilitating informed decision-making and quicker responses. The ability to customize feeds and focus on relevant discussions adds to the overall user experience, making collaboration more effective and targeted
What do you dislike most about this product?
One of the main drawbacks of Salesforce Chatter is its user interface, which can feel cluttered and overwhelming, especially for new users. The sheer volume of features and options may lead to a steeper learning curve, making it challenging for teams to adopt fully. Additionally, while Chatter is powerful within the Salesforce ecosystem, its effectiveness can be limited when compared to standalone collaboration tools that offer more advanced features specifically designed for communication and project management. This can sometimes lead to a disjointed experience for users who rely on multiple tools for collaboration
What recommendations would you give to someone considering this product?
For anyone considering Salesforce Chatter, it's essential to assess your organization's specific collaboration needs and how well Chatter integrates with your existing Salesforce setup. Understanding your requirements will help determine if it’s the right fit. Investing in adequate training for users can ease the learning curve and improve overall adoption. Additionally, take advantage of customization options for feeds and notifications; tailoring these to your team’s workflows can enhance relevance and engagement
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Effective Service