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Salesforce.com Inc

Salesforce Chatter

Composite Score

8.1 /10

CX Score

8.2 /10

46 Reviews Write a Review

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

7% Negative

4% Neutral

89% Positive

Pros

Trustworthy
Acts with Integrity
Appreciates Incumbent Status
Enables Productivity

Feature Ratings

Average 84

File Sharing Collaboration

Instant Messaging

Granular Access Management

Document Collaboration

Screen Sharing

Task Management

Integration With Productivity Tools

Notifications

Search

Cross Platform Support

Voice and Video Collaboration

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Data Integration

Quality of Features

Ease of Customization

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Also Featured in...

Employee Communications

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Salesforce Chatter Reviews

Manisha R.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

It's a fantastic product

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

The key things that differentiates are How professional it is, Easy adaptation

What is your favorite aspect of this product?

How user-friendly the product is

What do you dislike most about this product?

Nothing actually

What recommendations would you give to someone considering this product?

Its an amazing product and you will have great experience using it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Han V.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2022

this is really user-friendly and flexible

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

this is really user-friendly and flexible

What is your favorite aspect of this product?

user-friendly and flexible

What do you dislike most about this product?

nothing actually

What recommendations would you give to someone considering this product?

this is really user-friendly and flexible

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Noime T.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Designed for other team collaboration

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

The fact that you can easily send the message using the client account information and generate zendesk ticket is very helpful for faster transactions and collaboration within our team and the other teams

What is your favorite aspect of this product?

You can easily tag the department that you need to send the message to and your message will have all the client details so there is less room for confusion and error. I also like that it automatically creates a zendesk ticket whenever I use the chatter so I don't have to create a ticket for another team to handle.

What do you dislike most about this product?

If you failed to tag a certain department, your message will just be a log and no message will be sent to anyone. There is no ticket so you'll wonder why you have not got any response until you checked it and you forgot to tag the department

What recommendations would you give to someone considering this product?

It is very useful in collaborating with other teams. It has seamless integration with zendesk and will ping the other team automatically once you send a message for a quick resolution.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Salesforce Chatter

What is Salesforce Chatter?

Company Details

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Awards & Recognition

Salesforce Chatter Ratings

85 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Salesforce Chatter?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Instant Messaging Real-time, text-based communication between two or more people

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Screen Sharing The ability to share screens.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Notifications Tool alerts business of an application generated event.

Search The system can search an entire body of a document for a keyword or phrase.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Employee Communications

Salesforce Chatter Reviews

Manisha R.

It's a fantastic product

Likeliness to Recommend

Pros

Han V.

this is really user-friendly and flexible

Likeliness to Recommend

Pros

Noime T.

Designed for other team collaboration

Likeliness to Recommend

Pros

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Feature Ratings

File Sharing Collaboration

Instant Messaging

Granular Access Management

Document Collaboration

Screen Sharing

Task Management

Integration With Productivity Tools

Notifications

Search

Cross Platform Support

Voice and Video Collaboration

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Quality of Features

Ease of Customization

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training