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Salesforce.com Inc

Salesforce Chatter

Composite Score

8.1 /10

CX Score

8.2 /10

46 Reviews Write a Review

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

7% Negative

4% Neutral

89% Positive

Pros

Trustworthy
Acts with Integrity
Appreciates Incumbent Status
Enables Productivity

Feature Ratings

Average 84

File Sharing Collaboration

Instant Messaging

Granular Access Management

Document Collaboration

Screen Sharing

Task Management

Integration With Productivity Tools

Notifications

Search

Cross Platform Support

Voice and Video Collaboration

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Data Integration

Quality of Features

Ease of Customization

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Also Featured in...

Employee Communications

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Salesforce Chatter Reviews

Caroline L.

Role: Information Technology
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

"Chatter is a good tool, I love it."

Likeliness to Recommend

5 /10

What differentiates Salesforce Chatter from other similar products?

It is different from other programs because it possesses a straightforward user interface and excellent compatibility with Salesforce.

What is your favorite aspect of this product?

The nicest part of using chatter to connect with coworkers is that you can leave notes in chatter for the next agent who needs information to utilize. It's great because you can talk to folks from other firms and read forums to find out what occurred in the case before. It also allows you to submit notes on clients who accidentally void their warranty, alerting the next agent to the fact that the guarantee has been nullified.

What do you dislike most about this product?

Unfortunately, I don't get alerted when someone replies to my topic on Chatter, so you might have to wait a little while for an answer. The place where it is discovered is the least useful aspect. Unless someone informed me, I wouldn't have realized it existed. Before a case is closed on Slack, I believe it should be mandatory to discuss its details in the channel's talk.

What recommendations would you give to someone considering this product?

Chatter is a great recommendation of mine because it is easy to pick up and utilize by everyone. Salesforce allows users to effortlessly communicate and tag others while discussing specific data.

Pros

Trustworthy
Unique Features
Efficient Service
Effective Service

Poulomi R.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

"Convenient collaboration tool. "

Likeliness to Recommend

7 /10

What differentiates Salesforce Chatter from other similar products?

It is pricey, but it is an excellent software, which may be one of the distinguishing aspects between it and other applications in its class.

What is your favorite aspect of this product?

As a result, I am able to more effectively coordinate with my team members and complete our tasks more quickly.

What do you dislike most about this product?

If I had to pick something I didn't like about this product, it would be the user interface (UI), which is a bit complex and jumbled, making it hard to navigate at times, but everyone else on my team appears to be able to do so just fine.

What recommendations would you give to someone considering this product?

In addition to being functional in Salesforce AppExchange apps, the software is also easy to use for communicating for business purposes and is utilized to fulfill company needs, thus I would recommend it.

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Nora O.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Best Collaboration Software

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

Employee communication features makes it special. It is affordable too.

What is your favorite aspect of this product?

I have used Salesforce Chatter and I like that it affordable It makes collaboration easy It offers leading communication features

What do you dislike most about this product?

It is effective and flawless. No complaints.

What recommendations would you give to someone considering this product?

I recommend Salesforce Chatter because it is multipurpose - makes collaboration easy comes with powerful employee communication features.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

How We Deliver

Salesforce Chatter

What is Salesforce Chatter?

Company Details

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Awards & Recognition

Salesforce Chatter Ratings

85 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Salesforce Chatter?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Instant Messaging Real-time, text-based communication between two or more people

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Screen Sharing The ability to share screens.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Notifications Tool alerts business of an application generated event.

Search The system can search an entire body of a document for a keyword or phrase.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Employee Communications

Salesforce Chatter Reviews

Caroline L.

"Chatter is a good tool, I love it."

Likeliness to Recommend

Pros

Poulomi R.

"Convenient collaboration tool. "

Likeliness to Recommend

Pros

Nora O.

Best Collaboration Software

Likeliness to Recommend

Pros

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Feature Ratings

File Sharing Collaboration

Instant Messaging

Granular Access Management

Document Collaboration

Screen Sharing

Task Management

Integration With Productivity Tools

Notifications

Search

Cross Platform Support

Voice and Video Collaboration

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Quality of Features

Ease of Customization

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training