What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Transparent
- Generous Negotitation
- Includes Product Enhancements
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Granular Access Management
File Sharing Collaboration
Document Collaboration
Instant Messaging
Integration With Productivity Tools
Screen Sharing
Task Management
Notifications
Search
Cross Platform Support
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Data Integration
Ease of Customization
Quality of Features
Business Value Created
Ease of Implementation
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
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Salesforce Chatter Reviews
Betsy U.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Feb 2023
Easy and Effective
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
It allows multiple softwares to sync together but the sync is sometimes too slow for our fast paced work. I like that you can edit things, which is not always possible on other platforms.
What is your favorite aspect of this product?
Seeing who has viewed my posts.
What do you dislike most about this product?
The only extra feature on a post is "Like." It would be great to have other things like "Working on it" or something like that to show that you are doing something about the topic but without having to leave an additional comment.
What recommendations would you give to someone considering this product?
I know that the email settings can be changed but sometimes it's not possible and it's hard to find a way to filter out the email notifications.
Pros
- Trustworthy
- Fair
- Helps Innovate
- Efficient Service
Albert R.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Feb 2023
Advanced service features
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
This is a system to communicate with members of the work team that, based on the cloud, offers solutions for improvements in activities, allowing interactions where files can be exchanged and creating new work experiences that improve their planning process and much more, allowing grow the company thanks to its workers
What is your favorite aspect of this product?
I like that it allows the integration of external clients, it is one of its capabilities and it helps the possibilities of sales and negotiations have no limits, in addition the tool is quite secure, it allows the creation of both public and private work groups to help focus each professional in what helps you the most
What do you dislike most about this product?
It allows everyone to connect, I find it a great help, so nope, I see something negative about this system
What recommendations would you give to someone considering this product?
Helps teams communicate and grow constantly I have no criticisms or improvements
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Bethany I.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Consistent communication ensures team productivity
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
With the implementation of Chatter, we are in a better position internally; now, all employees use the tool daily, and there is constant, dynamic, and, most importantly, fruitful contact between departments and teams. Thanks to its compatibility with Trello, we have been able to take full advantage of Trello's functions, which has greatly benefited our project management.
What is your favorite aspect of this product?
Chatter is excellent for project and task management because it is intuitive and can be used with various applications beyond internal departmental chat. I can stay in touch with my team despite being in a different location, which allows me to improve coordination between our shared responsibilities and move projects forward without unnecessary hiccups. So far, we haven't had any problems with Chatter, and it's just what we needed to foster internal communication and collaboration. The built-in bot reminders and alerts are fantastic; they have helped me keep up with my daily tasks and ensure I remember everything necessary.
What do you dislike most about this product?
However, it's not the most accessible software; removing a user from the board is complicated, and its price may be out of reach for small to mid-sized organizations.
What recommendations would you give to someone considering this product?
Feel free to use this kind of communication if you want to keep the lines of communication open between your clients and the rest of the team working on the project. Furthermore, there are numerous applicable parts for Chatter. The system facilitates open lines of communication between divisions and raises everyone's awareness about everyone else's activities. Salesforce is a potent tool for success in a world where speed and detail are paramount.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features