What is Robin?
Make every space and desk simple to book and colleagues easy to find. With real-time analytics, ensure every square foot of your office supports employee productivity and engagement for the whole company, even as work changes.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
71 Likeliness to Recommend
7
Since last award
70 Plan to Renew
5
Since last award
64 Satisfaction of Cost Relative to Value
6
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+57 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Robin?
Pros
- Fair
- Saves Time
- Client Friendly Policies
- Enables Productivity
Cons
- Commodity Features
- Under Delivered
- Vendor's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workspace Maps/Floorplans
Multi Device Capability
API Integration
Reservation System
Space Descriptions
Dashboards and Reporting
Administrator Controls
Phone Integration
Workflows and Notifications
Custom Search
Contact Tracing
Vendor Capability Ratings
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Ease of Implementation
Business Value Created
Breadth of Features
Ease of Data Integration
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Robin Reviews
Mike M.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Nov 2024
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates Robin from other similar products?
It is easier to use and much better UX (end user experience) then some of their competitors, especially Microsoft. But, Microsoft is becoming easier to use and manage for similar aspects. So those that are a Microsoft shop may not see/need the added value pieces of Robin at that price point
What is your favorite aspect of this product?
Pretty easy to manage when you just have a couple of sites. You can customize settings for rooms on different floors.
What do you dislike most about this product?
The license costs for rooms and desks seems a bit high to me
What recommendations would you give to someone considering this product?
If you find value and use cases for 75% of the features that Robin offers you will definitely get your moneys worth and I would recommend. If you aren’t going to use that much you may be better off looking for a more inexpensive solution.
Pros
- Enables Productivity
- Caring
- Respectful
- Fair
Cons
- Vendor's Interest First
- Commodity Features
- Less Inspiring
- Role: Human Resources
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2024
Poor sales experience, I bought magic beans!
Likeliness to Recommend
Pros
- Fair
- Altruistic
- Helps Innovate
- Continually Improving Product
Cons
- Less Efficient Service
- Less Effective Service
- Less Caring
Vonn P.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Super pricey, no support, did not satisfy my needs
Likeliness to Recommend
What differentiates Robin from other similar products?
Their after-sales follow up is dismal compared to other companies. I had a set list of requirements. Robin indicated that it would cost $125 per desk for the year. That was more money then I wanted to spend. They then indicated a different (lower cost) program but failed to mention that it wouldn't satisfy my list of requirements. Yes, I failed to reconfirm, but they signed me up anyway and 2 days after launching they reconfirmed that my requirements were not going to be met at the level we were at and that I could pay the higher price, and that a refund would not be available to me (seriously 2 days into the contract).
What is your favorite aspect of this product?
Very intuitive and easy to use. Lots of cool features.
What do you dislike most about this product?
I felt a bit of bait and switch and when I looked to get a refund they told me on no uncertain terms would they do that. Went right up to the top and was told I couldn't be helped. I let them know that they got the initial year's worth of sales from me and that I would never by from them again. To add insult to injury, although we severed our contract after a year, the software kept sending emails to employees, with no ability on their end to fix it.
What recommendations would you give to someone considering this product?
NOT AT ALL
Pros
- Reliable
- Enables Productivity
- Saves Time
- Client Friendly Policies
Cons
- Less Efficient Service
- Less Effective Service
- Less Caring
