.png){kind=small}
What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistancePipedrive Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Pipedrive.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Laureano G.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Sep 2020
Pipedrive does all the work for us
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Previously we could not customize the stages of our sales funnels as much, but with Pipedrive we have achieved a much broader approach in this area. Pipedrive helps us to know which people or activities of the team are most essential to meet work quotas.
What is your favorite aspect of this product?
The collection of information about the sales funnels that we manage is more efficient, since there is now much more detailed information about them, such as the segmentation of the stages and analyses that should be optimized so that the work is totally travel .
What do you dislike most about this product?
No problems have been found within Pipedrive. The software works fine, but as a suggestion we would like to improve the quality of the menus a little bit, because even though they do their job, they are too simple and make the navigation a little bit simplistic or lack direct tool views.
What recommendations would you give to someone considering this product?
We recommend that when using Pipedrive the focus is more on customizing each sales funnel and exploiting its potential than on getting customers directly, because the platform was designed for the former, and has more features for that than for the sales and conversion area.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Vincent P.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jul 2020
The most user friendly and cost effective CRM ever
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Super user friendly, very flexible for customization, adapted plans for the level of features you need, very cost effective, sales people love it
What is your favorite aspect of this product?
user friendliness + simplicity and flexibility of customization
What do you dislike most about this product?
no real dissatisfaction
What recommendations would you give to someone considering this product?
only zoho can compare if you run a small business. All other CRMs are far behind in terms of value cost/benefits, for both large and small organizations Pipedrive makes salespeople more effective and they enjoy using it, which makes it a very valuable tool for your organization
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alan S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2020
Pipedrive is a no nonsense solution for management
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
I haven't tried many other solutions prior to this for comparison.
What is your favorite aspect of this product?
The automated triggers.
What do you dislike most about this product?
The import procedure.
What recommendations would you give to someone considering this product?
Format your data through a scrubber yourself before input.
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Acts with Integrity
